AI Prompt & Agent Developer jobs in United States
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OpenCall.ai (YC W24) · 3 months ago

AI Prompt & Agent Developer

positionNew York, NY
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$75K/yr - $135K/yr
date2+ years exp

OpenCall.ai is building AI call centers for non-technical businesses, aiming to enhance customer service experiences at enterprise scale. They are seeking an AI Prompt & Agent Developer to design, test, and scale next-generation AI agents that improve customer interactions.

Artificial Intelligence (AI)B2BSoftwareWeb Development

Responsibilities

Design, build, and refine prompts for real-world agent tasks (Q&A, classification, lead qualification, appointment booking, knowledge lookup)
Develop robust evaluation pipelines to measure accuracy, reliability, compliance, and business outcomes of AI prompts at scale
Architect and implement multi-step AI agents that integrate with telephony (Twilio, SIP), CRMs, and customer systems
Ensure agents are reliable, scalable, and cost-optimized in high-volume environments
Lead QA workflows for AI agents, simulating real-world customer scenarios and measuring outcomes
Monitor production agent performance and iterate rapidly to improve
Work closely with product, ops, and engineering to design features driven by business needs
Partner with sales and customer success teams to translate client requirements into effective agent behavior

Qualification

AI/ML experienceNLP experiencePrompt engineeringPython programmingTelephony platformsAnalytical mindsetCommunication skillsProblem-solving

Required

2+ years of experience with AI/ML, NLP, or prompt engineering
Demonstrated experience building and deploying AI prompts and/or agents in production
Strong analytical and problem-solving mindset; comfort with ambiguity
Excellent written and verbal communication skills
Bachelor's degree in Computer Science, Engineering, Math, or related field

Preferred

Strong programming skills in Python (experience with APIs, data pipelines, testing frameworks)
Hands-on experience with multiple LLMs (GPT, Claude, LLaMA, Gemini, Mistral, or fine-tuned models)
Familiarity with telephony platforms (e.g., Twilio) or conversational AI systems
Prior exposure to contact center, SaaS, or customer-facing technology
Master's or PhD in a technical discipline is a plus

Company

OpenCall.ai (YC W24)

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Turn missed calls into customers. Even million-dollar call centers lose 10-30% of revenue to abandonment.
dateFounded in 2022
location
San Francisco, California, USA
people-size2-10 employees
web-link
https://opencall.ai

Funding

Current Stage
Early Stage
Total Funding
$6M
Key Investors
Y Combinator
2024-02-27Pre Seed· $6M
Company data provided by crunchbase