Intercom · 1 day ago
Manager, Sales Development
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$229K/yr - $274K/yr
2+ years expIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. The Sales Development Manager will build and manage a high-performing team, establish processes to generate high-quality pipeline and revenue, and collaborate closely with sales executives and marketing to drive business growth.
CRMMarketing AutomationSaaSSales Automation
Responsibilities
You will join as a member of the founding Sales Development team in San Francisco, building and managing a high-performing group of outbound and inbound professionals
You will be responsible for hiring, onboarding, and coaching SDRs, establishing repeatable processes that generate high-quality pipeline and revenue, and fostering a collaborative and high-performance culture
Collaboration will be at the heart of your success
You will work closely with sales executives, marketing, and operations to craft and execute tailored strategies that move the business forward
By taking a data-centric approach to decision-making, you will ensure accurate forecasting, effective team management, and a healthy pipeline that empowers our sales teams to succeed
Qualification
Required
Strong team management skills with a track record of building and scaling high-performing teams
2+ years of B2B software sales experience with a proven track record of consistently achieving quota
Experience leading inbound and outbound teams who strategically engage with potential customers using a personalized, multi-channel approach centered on value
Strong analytical skills to interpret metrics and uncover insights that inform strategy
A natural mentor and coach with a focus on developing others
Experience managing complex internal ecosystems and building strong partnerships across teams
Alignment with Intercom's values: Success first, Incredibly high standards, Open mindedness, Resilience, Impatience, Positive and optimistic, Customer obsessed
Ability to thrive in a fast-paced, dynamic environment with flexibility and agility
AI fluency and passion for applying emerging technology to sales
Preferred
At least 2 years of people management experience in the SaaS industry
Benefits
Comprehensive medical, dental, and vision coverage
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Company
Intercom
Intercom is a software company that creates modern customer service software that redefines how businesses support their customers.
1001-5000 employees
H1B Sponsorship
Intercom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (4)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$240.75MKey Investors
Kleiner PerkinsIndex VenturesICONIQ Growth
2018-03-27Series D· $125M
2016-04-07Series C· $50M
2015-08-26Series C· $35M
Leadership Team
Eoghan McCabe
CEO, chairman, and co-founder
Ciaran Lee
Co-Founder
Recent News
2025-10-31
Company data provided by crunchbase