Suncoast Skin Solutions · 3 months ago
Clinical Phone Support Specialist
Tampa, FL
Full-time
Onsite
New Grad, Entry LevelSuncoast Skin Solutions Inc is seeking a Clinical Phone Support Specialist to deliver exceptional clinical support to patients. This role involves managing a high volume of phone calls, providing medical guidance, and assisting with patient education while ensuring compliance with healthcare regulations.
Health CareLaserMedical
Responsibilities
Responds to inbound clinical line calls, assisting patients with inquiries about medical care, treatments, follow-up care, and medications
Reviews patient information proficiently to deliver accurate medical guidance
Prioritizes and can perform multiple tasks
Follows established company policies and clinical protocols
Triages calls to appropriate providers and clinical staff when necessary
Records all patient interactions in the correct patient's chart within the EMR system, ensuring that patient information is current and complies with healthcare laws and regulations
Works closely with providers and clinical staff to ensure seamless continuity of care and promptly address patient needs
Attends all team meetings and mandatory in-service training/education
Adapts to changes and growth within the department and company
Schedules same-day appointments for urgent or emergency situations or triages patients to the appropriate scheduling staff for non-urgent appointments
Qualification
Required
High school diploma, AA degree or higher
Knowledgeable in computer programs, EMR systems
Customer service experience
Excellent verbal communication skills
Demonstrates initiative and responsibility
Able to perform repetitive tasks without loss of focus
Adheres to ethical principles
Time Management skills
Adapts to change
Attends all team meetings and mandatory in-service training/education
Basic computer skills/ Type minimum 45wpm
Maintains confidentiality and documents accurately
Uses appropriate guidelines for releasing patient information
Practices within the scope of education, training and personal capabilities
Conducts self in accordance with Suncoast's Employee Handbook
Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPAA, and CLIA
Efficiency
Attention to details
Organized
Punctual
Takes initiative, proactive
Team Player
Honesty/Integrity
Flexible
Calm under pressure
A Doer, persistence
Problem solver, Strategic thinking, Creativity
Analytical skills
Clear and concise communication/Listening skills
Quick Learner, Intelligence
Follow through on commitments
Enthusiastic, Friendly, Positive attitude
Openness to advice and constructive criticism
Strong work ethic
Company
Suncoast Skin Solutions
Suncoast Skin Solutions provide comprehensive medical and surgical dermatological care
Founded in 2008
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joseph McElroy, CPA
Chief Financial Officer
David Botty
Chief Operating Officer
Company data provided by crunchbase