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Conduent · 3 months ago

Field Health Benefits Coordinator

303 George Street, New Brunswick, NJ, 08901, US

Full-time

Onsite

Entry Level

$20/hr - $20/hr

2+ years exp

Conduent is a company that values innovative ideas and new ways of thinking. They are seeking a Field Health Benefits Coordinator to act as a liaison between the NJ FamilyCare program and the community, delivering presentations and assisting beneficiaries with applications and eligibility determination.

ComputerSoftware

Responsibilities

Assists walk-in and telephone customers with completing new and renewal applications, HMO selection forms and answers questions about the program

Conducts presentations to educate consumers about NJFC and the benefits of managed care within an office and call center setting, at Community Based Organizations, community events and home visits with some evening and some weekend events

Respond to telephone inquiries and complaints in a call center environment using standard scripts and procedures

Enters eligibility information into a web-based computer system and references other NJ-specific databases as appropriate

Determine eligibility for NJ FamilyCare according to the NJ FamilyCare regulations/guidelines by reviewing documentation and following procedures; prepare correspondence for missing information as appropriate; make outbound calls to obtain, clarify, or validate information

Participate in and contribute to the quality improvement process

Participate in training sessions conducted in Hamilton and at the regional offices

Other duties as assigned

Qualification

MedicaidManaged careBilingual capabilitiesProblem-solving skillsVerbal skillsHandle multiple tasksApply logical reasoningWritten skillsInterpersonal skillsWork independentlyMaintain confidentiality

Required

Associate degree from an accredited college or university

Two (2) minimum experience in the healthcare field

Knowledge of Medicaid and managed care programs

Ability to solve problems through analysis and ongoing feedback

Ability to work with people of diverse backgrounds

Ability to handle multiple tasks and meet deadlines, flexibility under pressure

Ability to maintain strict confidentiality

Capable of working independently

Excellent verbal, written, and interpersonal skills

Ability to interpret and apply program policies and procedures as appropriate

Ability to use basic arithmetic procedures to determine the household size and income, and program eligibility

Ability to apply logical reasoning to make timely, effective decisions

Preferred

Knowledge and operational experience in Medicaid and/or CHIP programs are a plus

General knowledge of public health, managed care, human services systems, and local and statewide political systems preferred

Experience working with people representing diverse backgrounds is preferred

Bilingual capabilities a plus

Benefits

Employee discount program

Full Benefit Options

Health insurance coverage

Voluntary dental and vision programs

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off (PTO) or vacation and/or sick time

Company

Conduent

Glassdoor3.2

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them.

Founded in 1998

Irvine, California, USA

10001+ employees