FirstKey Homes · 3 months ago
District Operations Director
Orlando, Florida, United States
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expFirstKey Homes is seeking a District Operations Director to oversee daily management and coordination of property operations in their assigned market. This role involves managing property acquisition, renovation, leasing, and financial performance while fostering strong relationships with local teams and vendors.
Property ManagementReal EstateRentalRental Property
Responsibilities
Interface with local leasing team daily to monitor available home inventory, home pricing, traffic, new leases and turnover
Manage and drive team responsibilities to achieve leasing and occupancy goals in assigned market
Oversee management of local market staff
Provide training, coaching, and constructive feedback in compliance with company policies to foster growth and increased productivity amongst employees
Manage the collections process for accounts receivable
Reviewing monthly maintenance expenses and implement practices to reduce maintenance costs
Implement and execute company operating procedures to ensure compliance within local market
Minimize property-level expenses by managing and providing feedback to Field Operations team, including Senior Field Manager when applicable
Oversee property maintenance and turnover of all properties, both rented and vacant
Ensure that properties are secured during move in and that move out procedures are being enforced
Investigate complaints by tenants and resolving issues in accordance to company policy
Reinforce tenant occupancy policies and procedures
Review financial reports weekly, monthly and quarterly to ensure YARDI data is entered timely and accurately
Ensure property records are maintained in accordance with company and state-specific statutes standards
Assist with development of marketing programs for assigned local market to drive tenant retention, tenant relation programs and setting rent prices for homes
Partner with Human Resources and third-party recruiting firms to assist with workforce planning efforts such as recruiting, interviewing, and staffing for assigned local market
Qualification
Required
Bachelor's Degree in Business Administration, Finance, Planning or related work experience
An active real estate license in the applicable state of practice is required
Minimum 5 years of asset and operations management experience
General knowledge of budgeting and financial analysis
Experience working in a cross-functional group, project management, and/or process improvement-oriented role
Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Management— Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Building and Construction— Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads
Judgment and Decision Making— Considering the relative costs and benefits of potential actions to choose the most appropriate one
Negotiation— Bringing others together and trying to reconcile differences
Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Monitoring— Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Time Management— Managing one's own time and the time of others
Management of Personnel Resources— Motivating, developing, and directing people as they work, identifying the best people for the job
Management of Financial Resources— Determining how money will be spent to get the work done, and accounting for these expenditures
Speaking— Talking to others to convey information effectively
Writing— Communicating effectively in writing as appropriate for the needs of the audience
Leadership— Job requires a willingness to lead, take charge, and offer opinions and direction
Persistence— Job requires persistence in the face of obstacles
Initiative— Job requires a willingness to take on responsibilities and challenges
Achievement/Effort— Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks
Attention to Detail— Job requires being careful about detail and thorough in completing work tasks
Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace
Preferred
Managing Broker License, a plus
Knowledge of Yardi Voyager or similar property management program
Experience working in a fast pace, high-growth company
Company
FirstKey Homes
FirstKey Homes is a property management firm that offers rental home properties.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Colleen Keating
CEO
Teri Miller
Chief Financial Officer
Recent News
2025-04-01
2025-03-21
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2025-01-14
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