Special Project Coordinator - Complaints jobs in United States
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NEOGOV · 3 months ago

Special Project Coordinator - Complaints

positionSouthfield, MI
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$18/hr - $25/hr

NEOGOV is seeking a Special Project Coordinator to address customer inquiries and complaints. This role involves maintaining records related to risk management, processing insurance claims, and collaborating with different departments to evaluate customer requests.

GovTechHuman ResourcesInformation TechnologySoftware
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Responsibilities

Maintaining and organizing records related to risk management, including incident reports, claims, and insurance certificates
Assisting with the processing of insurance property damage and liability claims
Communicating with Michigan Municipal Risk Management Authority (MMRMA), as required
Receiving, documenting, and monitoring progress on customer requests within Q-Alert, the City of Southfield customer complaint database
Communicate with internal and external customers when processing requests in order to gather additional information when needed
Collaborate with different department to ensure adequate evaluation of the requests
Document issues, provide resolutions, and escalate complex cases to higher management when necessary
Ensure accurate documentation of the evaluation and investigation results of the complaint is filed
Prepares responses to customers
Administer Q-Alert users, groups, request categories, and workflow
May include performing other clerical duties as assigned by a supervisor

Qualification

Computer software proficiencyOrganizational skillsEffective communicationClerical dutiesCustomer service

Required

High School Diploma or G.E.D
Excellent organizational skills are crucial for managing documents and records
Proficiency in using computer software and systems, including word processing, spreadsheets, and databases
Ability to communicate effectively

Company

NEOGOV

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NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
dateFounded in 1999
location
El Segundo, California, USA
people-size501-1000 employees
web-link
http://www.neogov.com

Funding

Current Stage
Late Stage
Total Funding
$700M
Key Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity

Leadership Team

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Shane Evangelist
CEO
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Brandon McDonald
Head Of Marketing
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Recent News

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Company data provided by crunchbase