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PPL Corporation · 1 hour ago

Human Performance Specialist (Sr, Lead, Principal)

Allentown, PA

Full-time

Onsite

Senior Level, Lead/Staff

5+ years exp

PPL Corporation is one of the largest investor-owned utility companies in the United States, committed to creating sustainable value for its customers. The Human Performance Specialist leads the development and implementation of HuP programs, collaborating with senior leadership to enhance operational practices and ensuring the delivery of effective training and support for incident investigations.

Electrical DistributionEnergyMarketing

Comp. & Benefits

Responsibilities

Partner with Vice Presidents and senior leaders to develop and document Human Performance (Human Performance) Programs tailored to their operational needs

Lead the design, delivery, and continuous improvement of Human Performance training, including modular formats such as supervisory-focused sessions, short staff meeting talks, full-day classes, and progressive learning tracks

Serve as the primary owner of Human Performance training content and delivery, ensuring alignment with organizational goals and scheduling priorities

Develop and maintain Human Performance-related artifacts, including reference cards, manuals, and policy documentation, ensuring consistency and accessibility across business units

Support incident investigations by applying human factors principles to root cause analysis and corrective action development

Collaborate with the Technical Training group to support the principal trainer role, particularly in the delivery of supervisor training, and coordinate with additional training resources as needed

Will be assigned an emergency and storm role. This is a special assignment that is activated during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule

Performs other duties as assigned

Complies with all policies and standards

Qualification

Human Performance programsBehavioral concepts applicationData analysisInterpretationHMI engineeringNuclear Propulsion ProgramProject managementLearning agilityUtilitiesAnalytical monitoringCommunication skillsRelationship buildingTeamworkIndependent work

Required

Bachelor's degree in a related field of study (cognitive science, industrial psychology, human factors, biomedical engineering, etc.)

5+ years of experience related to the application of behavioral concepts, ergonomics, HMI engineering, or human performance

Strong capability to manipulate, analyze, categorize, and interpret data for trends and learning opportunities

Ability to communicate results through metrics, and performance indicators; and to communicate lessons learned, and findings both written and verbally

Possess a basic understanding of the work of an electric or gas utility

Experience managing a standing program or group of projects

Interact effectively at all organizational levels including both senior management and field employees through relationship building and customer service

Ability to rapidly learn new business and technical concepts through discussion, research, and questioning

Ability to work independently and be effective in team settings

Ability to monitor and control many analyses to timely completion

Bachelor's degree in a related field of study (cognitive science, industrial psychology, human factors, biomedical engineering, etc.)

7+ years of experience related to the application of behavioral concepts, ergonomics, HMI engineering, or human performance

Strong capability to manipulate, analyze, categorize, and interpret data for trends and learning opportunities

Ability to communicate results through metrics, and performance indicators; and to communicate lessons learned, and findings both written and verbally

Possess a basic understanding of the work of an electric or gas utility

Experience managing a standing program or group of projects

Interact effectively at all organizational levels including both senior management and field employees through relationship building and customer service

Ability to rapidly learn new business and technical concepts through discussion, research, and questioning

Ability to work independently and be effective in team settings

Ability to monitor and control many analyses to timely completion

Bachelor's degree in a related field of study (cognitive science, industrial psychology, human factors, biomedical engineering, etc.)

15+ years of experience related to the application of behavioral concepts, ergonomics, HMI engineering, or human performance

Strong capability to manipulate, analyze, categorize, and interpret data for trends and learning opportunities

Ability to communicate results through metrics, and performance indicators; and to communicate lessons learned, and findings both written and verbally

Possess a basic understanding of the work of an electric or gas utility

Experience managing a standing program or group of projects

Interact effectively at all organizational levels including both senior management and field employees through relationship building and customer service

Ability to rapidly learn new business and technical concepts through discussion, research, and questioning

Ability to work independently and be effective in team settings

Ability to monitor and control many analyses to timely completion

Preferred

Completion of the U.S. Navy Nuclear Propulsion Program (Enlisted or Officer), including Nuclear Field (NF) Program or Nuclear Propulsion Officer Candidate (NUPOC) Program