Virginia Tech · 3 months ago
User Experience Researcher
Blacksburg, VA
Full-time
Onsite
Mid Level
$70K/yr - $85K/yrVirginia Tech is a leading global research institution dedicated to knowledge, discovery, and creativity. The User Experience (UX) Researcher within Technology-enhanced Learning and Online Strategies (TLOS) focuses on user research, evaluation, and service design to enhance the digital learning environment and improve learning outcomes for students. This role involves translating user research findings into actionable insights and recommendations, as well as assisting with the design and evaluation of teaching and learning technologies.
EducationHigher EducationUniversities
Responsibilities
Lead user research initiatives from design through delivery—including study design, participant recruitment, data collection, analysis, and synthesis into actionable recommendations that inform decision making and improve services
Create and maintain user experience artifacts, such as personas and journey maps that accurately represent stakeholder perceptions and experiences with digital teaching and learning tools
Partner with TLOS teams and instructional faculty to design and implement evaluations for services, technology pilots, and programs, providing both evaluation guidance and hands-on assistance with data collection
Translate findings from user research or evaluations into clear communications through reports, presentations, and visual materials that highlight user needs and drive decision-making
Apply service design principles and methods to improve new and existing services, providing both facilitation, consultation, and methodology expertise
Qualification
Required
Bachelor's degree in a discipline that draws on qualitative research methods, data analysis, technical communication, user experience research, or related analytics and research skills, plus working experience applying some of these skills
Demonstrated success designing, recruiting for, and conducting user research to answer a research question or inform a decision
Substantial experience carrying out qualitative research interviews, focus groups, surveys, and other qualitative research methods
Experience with quantitative or mixed-methods research and analysis
Demonstrated experience communicating user research findings and recommendations to stakeholders
Experience creating visualizations of user processes, workflows, or journey steps
Demonstrated success in effective stakeholder engagement, including facilitating team and/or user group sessions to brainstorm, ideate, or explore solutions
Preferred
Master's degree in a relevant field
Experience applying UX research or service design in higher education or educational technology contexts
Experience designing and conducting evaluations for services, projects, or programs
Strong understanding of service design principles or experience with service design methods
Professional training or certification in UX research, service design, or design thinking
Experience with learning management systems, especially Canvas, and other academic technology platforms
Company
Virginia Tech
Virginia Tech is a public research university that offers a range of academic programs and conducts research across various fields.
Founded in 1872
5001-10000 employees
H1B Sponsorship
Virginia Tech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (254)
2024 (146)
2023 (124)
2022 (196)
2021 (92)
2020 (81)
Funding
Current Stage
Late StageTotal Funding
$24.09MKey Investors
Virginia Innovation Partnership CorporationNational Institute of Food and AgricultureAppalachian Regional Commission
2025-01-16Grant
2024-06-26Grant· $0.59M
2024-02-15Grant· $0.45M
Leadership Team
S
Steven McKnight
Vice President for Strategic Alliances
David Raymond
Associate Vice President for Security and Identity
Recent News
2026-01-06
PhysOrg.com
2025-12-17
Company data provided by crunchbase