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Gallagher · 6 hours ago

Client Service Manager

Atlanta, GA

Full-time

Onsite

Senior Level

5+ years exp

Gallagher is a company that helps clients face risk with confidence and is seeking a Senior Client Service Manager to join their team. The role involves leading the renewal process, securing existing business, nurturing client relationships, and ensuring compliance standards are met.

ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management

Hiring Manager

Joseph Carricato

Responsibilities

Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner

Secure existing business and drive the sale of additional services and lines of coverage

Nurture relationships with your clients

Conduct periodic audits to ensure compliance standards and service levels are met

Maintain accurate client and policy data and documents within your Gallagher systems

Use Gallagher's technology to improve productivity and quality

Qualification

Commercial Lines InsuranceClient Relationship ManagementPropertyCasualty LicenseFinancial AcumenSelf-Directed WorkCommunication SkillsTeam CollaborationAdaptability

Required

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience

1+ years supervisory experience

Property and Casualty License

Commercial Lines experience in both Account Management and Servicing

Previous commercial lines insurance knowledge and experience managing client relationships

Ability and desire to deliver an exceptional client experience

Develop a professional rapport with internal and external partners

Utilize your resilient and adaptable mentality in the face of shifting priorities

Eagerness to collaborate with all Gallagher teams and employees