Linnaeus · 3 months ago
Veterinary Client Service Representative - Feline Practice
Arlington, MA
Full-time
Onsite
New Grad, Entry LevelLinnaeus is a veterinary practice focused on providing excellent service and prioritizing pet health. They are seeking an experienced Client Service Representative to act as the face of the practice, managing customer interactions and ensuring a smooth operation within the hospital.
Health CareVeterinary
Responsibilities
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Qualification
Required
Experience as a Client Service Representative or in a similar role
Strong customer service skills
Ability to manage multiple tasks and prioritize effectively
Excellent communication skills, both verbal and written
Ability to work in a fast-paced environment
Basic knowledge of animal husbandry and non-medical pet care
Proficiency in managing medical records and correspondence
Ability to maintain a clean and organized work environment
Benefits
Medical/dental/vision
Paid vacation
401(k)
Generous personal pet care discounts
Paid vacation/sick days
Generous employee pet discounts
Company
Linnaeus
Linnaeus Veterinary Ltd (A Mars Company).
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-07Acquired
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