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Mission Lane · 9 hours ago

Principal Business Analyst, Collections & Recoveries

United States

Full-time

Remote

Senior Level, Lead/Staff

$125K/yr - $143K/yr

3+ years exp

Mission Lane is a purpose-driven fintech company focused on improving financial access for millions. They are seeking a data-driven Business Analyst to shape their Loss Mitigation strategy through analytics, driving meaningful change for customers and the business.

CreditFinanceFinancial Services

No H1B

Responsibilities

Package quantitative and qualitative insights into clear, concise business cases to influence leadership and drive real outcomes

Leverage a combination of data, technology and customer-back thinking to deliver key initiatives that enable our customers and our business to succeed

Work closely with partners across Product, Credit, Finance, Engineering and Operations to understand the current state and identify opportunities to improve economics, customer experience, risk, and efficiency

Continuously analyze current business and operational data and processes to identify improvement opportunities. Learn fast and act like an owner by proactively seeking out information and solving complex problems

Leverage analytical findings to build best-in-class C/R capabilities in areas like Segmentation, Offer Strategy, Contact Strategy & Operational Infrastructure to best serve delinquent/charged off customers in resolving their debt and improving their financial lives

Qualification

Analytics experienceSQL proficiencyA/B testingQuantitative skillsProblem-solving skillsBusiness intuitionPresentation skillsCustomer focusOwnership mindsetCommunication skills

Required

3+ years analytics experience in the Financial Services industry

Hands-on experience with A/B testing

Proficiency in SQL for data exploration and analysis

Strong quantitative, analytical, problem-solving, and conceptual thinking skills

A genuine passion for diving into data and uncovering insights

A problem-solver mindset with the ability to communicate complex ideas clearly and effectively

Sharp business intuition—you know how to grow a channel, prioritize what matters, and navigate trade-offs in a fast-moving, resource-constrained environment

A strong sense of ownership and hustle—you work hard, move quickly, and make things happen

Excellent presentation skills—you know how to turn data into clear, compelling stories for diverse stakeholders

Comfort operating in a dynamic, fast-paced environment