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Seneca Gaming Corporation · 3 months ago

Marketing Services Representative (part time)

Niagara Falls, NY

Part-time

Hybrid

New Grad, Entry Level

$15.50/hr - $15.50/hr

Seneca Gaming Corporation is seeking a part-time Marketing Services Representative to provide quality guest service to a high volume of telephone inquiries. The role involves answering inquiries, booking reservations, and interacting with various departments to fulfill guest requests while ensuring compliance with company policies.

Gambling & Casinos

Responsibilities

Answer telephone inquiries requesting information on hotels, restaurants, retail shops, spa & salon, entertainment, transportation, and other available services. Prepare arrangements for customers as requested in accordance with established policies and procedures

Respond to routine patron requests, such as qualifications for hotel and restaurant services or availability

Book show tickets, hotel, restaurant, and golf reservations

Verify invitations and respond to casino promotions regarding invited guests, tournaments and events

Interact daily with player development, hotel, entertainment, food & beverage, retail, spa and salon, transportation, hotel sales and other department personnel as needed to fulfill guest requests

Assist in the training of new staff members

Perform all other related and compatible duties as assigned

Cooperate with the Seneca Gaming Authority to ensure compliance with all rules and regulations of the Seneca Gaming Corporation

Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times

Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff

Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies

Must complete all required SGC Training programs within nine (9) months from commencement of employment

Attend all necessary meetings

Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule

Qualification

Customer serviceCommunication skillsProblem resolutionTeam collaborationTime management

Required

Must be 18 years of age or older upon employment

Must have excellent customer service skills, speak in a clear, pleasant voice, and have good hearing to ensure effective telephone communication

Must possess excellent communication skills

Ability to write routine correspondence and to speak effectively to the public, employees and customers

Ability to deal effectively and interact well with the customers and employees

Ability to resolve problems/conflicts in a diplomatic and tactful manner

Preferred

High School diploma or equivalent preferred

Company

Seneca Gaming Corporation

Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown into one of the largest private sector employers in Western New York, with 4,000 employees at its three locations.

Founded in 2002