Meter · 3 months ago
Technician Operations, Technical Project Manager
San Francisco
Full-time
Onsite
Mid Level
$100K/yr - $170K/yrMeter is evolving internet infrastructure into a utility, focusing on seamless installations for various stakeholders. The Technician Operations team plays a crucial role in supporting field technicians, troubleshooting issues, and enhancing installation processes to ensure timely and high-quality deployments.
Information TechnologyInternetIT InfrastructureSoftware
Responsibilities
Keep projects on track: Deliver >90% of installations on time by owning live technician support and unblocking issues in real time
Raise quality standards: Reduce rework rates <5% and ensure compliance with installation artifacts and validation checks
Accelerate installs: Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%
Running live installation support shifts - answering technician questions, guiding them through steps, and escalating blockers
Troubleshooting networking and hardware issues in real time, logging root causes, and ensuring fixes stick
Documenting progress across active installs and pushing updates to project managers and internal stakeholders
Spotting recurring issues and working with Operations Engineering to design new playbooks, tools, or product changes
Translating technician feedback into product improvements, ensuring our hardware and software are purpose-built for the field
Qualification
Required
Experience in networking
Ability to solve problems in real time
Strong communication skills to bridge technical and non-technical teams
Experience in troubleshooting networking and hardware issues
Ability to document progress and push updates to project managers and internal stakeholders
Ability to translate technician feedback into product improvements
Curiosity to deepen technical fluency to support field operations
Disciplined documentation skills
Builder's mindset to create structure and scalable tools
Benefits
Eligible to participate in Meter's equity plan
Company
Meter
Meter provides managed network services with proprietary hardware and software, simplifying IT and connectivity.
Founded in 2015
51-200 employees
H1B Sponsorship
Meter has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$255MKey Investors
General CatalystSam AltmanSequoia Capital
2025-06-12Series C· $170M
2024-02-12Series B· $35M
2022-05-23Series B· $38M
Leadership Team
Andrew Archibald
Executive Operations + EA to CEO and President
Christina Leupp
Chief Marketing Officer
Recent News
Company data provided by crunchbase