Endurance IT Services ยท 3 months ago
Support Desk Engineer
Virginia Beach, Virginia, United States
Full-time
Onsite
Entry, Mid Level
$50/hr - $50/hr
2+ years expEndurance IT Services is seeking 2 dedicated Support Desk Engineers for a full-time direct hire opportunity. The Support Desk Engineer will ensure client satisfaction by delivering exceptional support and timely incident resolution from a remote call center environment.
Consumer ElectronicsInformation TechnologyProfessional NetworkingProfessional ServicesSecurityVirtualization
Responsibilities
Provide professional, timely, and polite support to all clients
Maintain in-depth knowledge of tools and ticketing procedures
Follow standard help desk protocols and guidelines
Identify, troubleshoot, and resolve computer and network-related problems
Understand client Line of Business (LOB) applications and associated third-party vendors
Stay current with system information and IT updates
Manage incoming phone calls, maximizing availability and minimizing missed calls
Resolve an average of 10-12 tickets per day
Maintain accurate ticket statuses and report time worked
Record all troubleshooting efforts and communications on tickets
Ensure SLA timelines are met and follow escalation procedures
Collaborate with co-workers and team leads for speedy resolution
Review and update assigned tickets daily
Qualification
Required
High School Diploma or GED
2 or more years of experience in network/IT systems and troubleshooting steps
Proficiency with information technology regarding both hardware and software
Working knowledge of Microsoft server and desktop operating systems, specifically Server 2016 and above
Working knowledge of Windows 10 and above
Basic networking knowledge, switches, routers, firewalls, VLANs, wireless
Experience with Active Directory Exchange, O365, Entra (Azure)
Preferred
CompTIA license a plus
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Endurance IT Services
Endurance IT Services is an IT company offering computer networking services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Ken Hershberger
Virtual CIO, Business Analyst, Project Manager
Company data provided by crunchbase