Mangone Law Firm, LLC · 3 months ago
Bilingual Office Operations Manager (English-Spanish)
Jersey City, NJ
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $80K/yrMangone Law Firm, LLC is a New Jersey-based immigration law firm dedicated to helping new Americans obtain legal status in the U.S. They are seeking a Bilingual Office Operations Manager to ensure smooth daily office operations, oversee office protocols, manage logistics, and foster a positive client experience.
Law Practice
Responsibilities
Oversee daily office logistics, including package assembly, opening/closing procedures, and maintenance
Maintain an organized, clean, and welcoming workspace for both clients and staff
Manage office inventory, supplies, and vendor relationships (e.g., IT, cleaning, landscaping)
Conduct ongoing process audits and implement improvements to enhance efficiency and productivity
Support upper management with administrative tasks related to office operations
Serve as the first point of contact for clients, offering a professional and welcoming experience
Provide accurate updates and connect clients with the appropriate departments
Deliver outstanding customer service — both in person and over the phone — ensuring each client feels supported and valued
Supervise in-office staff and coordinate schedules
Support paralegals and attorneys in daily operations, ensuring efficient packet processing
Train new hires and promote adherence to firm protocols and core values
Monitor staff performance and KPIs, addressing any concerns with empathy and professionalism
Encourage teamwork and foster a positive, respectful workplace culture
Qualification
Required
Bilingual (Spanish-English) — fluent verbal and written communication
Availability to work Saturdays, when necessary
Bachelor's degree in Business Administration, Management, or a related field (preferred)
Proven experience in office management or a similar role
Excellent organizational, leadership, and communication skills
Strong attention to detail and problem-solving abilities
Experience managing teams and handling client-facing responsibilities
Proficiency with Google Workspace, Microsoft Office, Slack, Monday.com, and case management systems (e.g., CampLegal)
Commitment to providing exceptional service to clients and supporting immigrant communities
Preferred
Knowledge of immigration processes, acronyms, and application requirements
Ability to multitask and adapt quickly to changing priorities
Positive, proactive attitude and a 'can-do' approach to challenges
Benefits
Hybrid Work Model: Flexibility to work remotely and in person
Purpose-Driven Culture: Be part of a team that genuinely supports one another and is committed to making a difference
Ongoing Development: Access to continuous training and professional growth opportunities
Comprehensive Benefits: Health, dental, and life insurance plans
Financial Security: 401(k) with employer matching, profit sharing, and a pension plan
Paid Leave: Enjoy paid time off, holidays, and sick leave
Education Support: Tuition reimbursement and bar membership renewal coverage
Meaningful Work: Your efforts will directly help families stay together and find safety
Company
Mangone Law Firm, LLC
Una firma de abogados dedicada a obtener un estatus migratorio a los nuevos americanos dentro de los Estados Unidos (TÚ).
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Mangone
Chief Financial Officer
Company data provided by crunchbase