Planet DDS ยท 9 hours ago
Associate Systems Administrator
Atlanta, GA
Full-time
Hybrid
Entry Level
1+ years expPlanet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. The Associate Systems Administrator will own and optimize the Zendesk environment, ensuring reliability and scalability while partnering with various teams to maintain system performance and support end-users.
DentalHealth CareSoftware
Responsibilities
Help maintain Zendesk Support, Guide, Chat, Talk, and related integrations
Manage users, roles, groups, triggers, automations, macros, SLAs, and workflows
Help maintain system security, permissions, and compliance controls
Monitor system performance and proactively troubleshoot technical issues
Maintain reporting dashboards to track KPIs, SLAs, and support trends
Identify opportunities for automation, self-service, and AI-driven efficiencies
Serve as the first point of contact for Zendesk-related issues, requests, and enhancements
Provide training and documentation for agents, team leads, and managers
Collaborate with IT and other teams to ensure system integrations (e.g., CRM, phone systems, knowledge base, analytics tools) are seamless and reliable
Partner with vendors and external consultants for escalated issues or new implementations
Support change management efforts when rolling out new features or processes
Participate in audits, data cleanup, and system upgrades
Qualification
Required
1-2 years of experience as a Zendesk Administrator or similar systems admin role
Strong knowledge of Zendesk platform capabilities (Support, Guide, Talk, Explore)
Hands-on experience configuring automations, triggers, workflows, and APIs
Proficiency with reporting and dashboarding in Zendesk Explore or equivalent
Strong troubleshooting, problem-solving, and documentation skills
Preferred
Experience with integrations between Zendesk and CRM systems (e.g., Salesforce, HubSpot) or communication platforms (e.g., Slack, Teams, VOIP)
Familiarity with data analysis, SQL, or BI tools
Zendesk Administrator certification
Exposure to ITIL, ticketing best practices, or customer success operations
Benefits
Medical, dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
FTO or Vacation
Sick Time
Employee Well-Being program
11 paid holidays
Volunteer Time Off
Employee Referral program
Additional perk and voluntary benefit programs
Company
Planet DDS
Planet DDS is the leading provider of cloud-enabled dental practice management and dental imaging software in North America.
201-500 employees
H1B Sponsorship
Planet DDS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$0.2MKey Investors
Aquiline Capital PartnersLevel Equity Management
2022-06-01Private Equity
2019-08-01Private Equity
2019-07-15Debt Financing
Leadership Team
Michael Huffaker
Chief Revenue Officer (CRO)
Recent News
Company data provided by crunchbase