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REACH Air Medical Services · 1 day ago

Transfer Center Coordinator

McClellan Park, CA

Full-time

Onsite

New Grad, Entry Level

$21.50/hr - $21.50/hr

0+ years exp

REACH Air Medical Services is a quality air medical transport service seeking a Transfer Center Coordinator to manage emergency and non-emergency patient transfer requests. The role involves coordinating transport requests, interacting with various stakeholders, and ensuring compliance with established policies and procedures.

Health CareMedicalTransportation

Responsibilities

Answer emergency and non-emergency transport telephone lines and coordinate all requests for transfer and transport promptly, courteously, and demonstrating a high degree of customer service

Respond appropriately applying discretion and independent judgment to a variety of requests to best:

Ability to gather pertinent information to process patient transfer requests and arrange transportation

Ability to demonstrate compliance with all established policies and procedures as they apply to the coordination of patient referral and transport

Ability to learn and comply with local EMS policies, procedures, processes, and protocols

Ability to learn and demonstrate applicable knowledge of EMTALA and Title regulations about transfer center requests

Ability to learn and demonstrate coordination with Physicians, Case Managers, and facility staff to effectively document consults and transfer requests

Ability to learn and demonstrate process requests for critical MD to MD consults and transfer requests for contracted facilities

Ability to track and monitor the location and status of ground and air ambulances concerning patient transfer requests

Develops a high familiarity with client service area geography and medical facilities

Prioritize tasks, adhere to deadlines, and provide status updates on assigned projects

Ability to learn to operate technical equipment components necessary for the performance of job duties

Participates in quality assurance (QA) and Continuous Quality Improvement (CQI) programs