HCLTech · 3 months ago
DeskSide Support Specialist
Plainsboro, NJ
Full-time
Onsite
Entry Level
$38K/yr - $72K/yr
3+ years expHCLTech is seeking a DeskSide Support Specialist to deliver onsite IT support and services to users at individual sites. The role involves managing IT operations, providing user training, and collaborating on IT project implementations while ensuring compliance with global IT guidelines.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Responsibilities
Perform the On-Site IT services and support
Perform the local IT infrastructure support
Collaborate and engage with LoB on GITO IT related matters
Provide User training and on-boarding
Manage IT Equipment resources including Meeting rooms and AV equipment
Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
Multiple visits to remote/ dispatched sites when applicable
Work Agile with Kanban for all assigned planned tasks and participation in stand-ups
Ensure and work in compliance with client principles, relevant SOPs & legal laws
Responsible for the Genius bar or Drop-in/ Walk-in support
Execute assigned tickets, analyse, liaise with incident managers & service providers to resolve issues, and manage problems within agreed timeframes, escalating issues requiring special attention
Collaborate with service providers & GITO global teams on assigned by Tier 1 tickets requiring physical presence and/or infrastructure services
Follow up on and ensure IT security incidents are resolved in a timely manner
Ensure the quality of the IT services in accordance with client requirements
Confirm proper documentation of the services in relevant IT Tools (e.g. ServiceNow/ KCS)
Ensure user satisfaction
Perform any other IT related tasks to support the business/function as assigned by the Lead or IT Operations manager. Tasks are followed up in the KanBan tool
Safeguard IT infrastructure service availability in the in close collaboration with GITO Infrastructure teams or SME’s
Responsible together with the Local support team to support resolving of local critical infra incidents
Interact as Local GITO representative with affiliate user-community
Ensure usage and promotion the Service desk, self-services & shift-left
If required, support the distribution & translation of local communication on IT support topics & relevant Global IT communications as per guidelines
Active provide IT support during site events and/or local sales cycle meetings
Ensure new joiner Material is delivered on day 1 or otherwise agreed
Ensure new employee onboarding and user training on relevant IT tools
ProvideIT security awareness training per GITO standards, as required
Support customers with the use of corporate services such as 0365, teams, etc
Maintain and supply all local employees with the Standard IT equipment according to Global IT guideline
Fulfil Hardware requirements according to the business needs and Global IT standards
Maintain Hardware and Software assets & inventory in the relevant tools
Collaborate with hardware asset manager to ensure sufficient hardware inventory levels
Assist with the implementation of GITO driven IT project activities and/or new Corporate IT systems
Be part of the Agile Journey
Qualification
Required
Degree in IT preferred or 3+ years of relevant experience
Fluent in oral and writing in English
Good technical knowledge in Microsoft, Windows 10, 0365 environments, hardware; infrastructure, and IOS devices
Preferred
Experience with ITSM tools like ServiceNow
Experience working in an International environment is an asset
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
Deccan Chronicle
2026-01-25
Hindu Business Line
2026-01-24
Company data provided by crunchbase