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Christian Care Ministry · 3 months ago

Manager, IT Infrastructure Operations

Melbourne, FL

Full-time

Onsite

Mid, Senior Level

$101K/yr - $146K/yr

3+ years exp

Christian Care Ministry is a healthcare sharing ministry for Christians that focuses on connecting people to a Christ-centered community wellness experience. The Manager, IT Infrastructure Operations will oversee network engineering and server operations teams, ensuring the highest standards of operations while managing a team and coordinating with IT Security. This role involves project management, operational reporting, and maintaining relationships with external vendors.

Financial ServicesHealth CareNon Profit

H1B Sponsor Likely

Responsibilities

Manage an enterprise network engineering team to ensure maintenance, operation, future architecture design, and oversee a Cisco-centric network environment

Manage a team of systems administrators that operate a Microsoft Windows Active Directory infrastructure, Linux servers, Cloud environment, and additional responsibilities as required

Interact with executive leadership to convey processes and protocols for IT operations

Provide personal direction, prioritize projects, and manage a JIRA agile methodology throughout the team

Project management is a key function of this role that includes entering tickets into JIRA JSM for milestones, defining road maps, and to ensure dates are being met

Document assets in Visio, including: Model, Make, Warranty information, and Firmware versioning

Ensure proper policies are in place to facilitate onboarding and offboarding of staff

Maintain templates of each position’s security and email group membership

Establish networking environment by designing system configuration; directing system installation: defining, documenting, and enforcing system standards

Monitor, troubleshoot, and escalate to the appropriate vendor any issue as necessary

Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization

Manage network security policies and procedures

Manage annual testing of Disaster Recovery

Serve as lead technical advisor on disaster recovery planning and testing

Provide reports on network/server operational status to the Director of IT Infrastructure on a weekly basis

This position requires extensive, sometimes 24/7 customer interaction, and timely responsiveness to issues and questions

Be an active participant in the vendor process, including working closely with the Procurement department to monitor budgets and purchases

Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs

Perform all other duties as assigned

Qualification

Network engineeringMicrosoft Active DirectoryDisaster recovery planningCisco networkingServer virtualizationProject managementCustomer serviceMentoringCollaborationConflict management

Required

Associate's degree with 3+ years' experience direct management of complex teams OR 5+ years of direct management of IT team experience required

Extensive knowledge of Microsoft products (Windows and domain architecture), electronic data interchange (EDI), and network domain architecture

Ability to perform technical tasks and/or lead team as the enterprise grows

In depth knowledge of server-based Windows systems

Strong knowledge of Active Directory and Windows design

Strong knowledge of the protocols and tools for systems preventive maintenance and network

Extensively familiar with networking equipment to include firewalls, switches, routers, and wireless devices

Advanced server/network virtualization knowledge

Familiarity with Service Desk ticketing software, meeting SLA, and great customer service skills

Strong ability to mentor and instruct supporting staff