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Vanguard · 3 months ago

Sr Manager- Product Management- Personalization & Web Platforms

Scottsdale, AZ

Full-time

Hybrid

Director/Executive

10+ years exp

Vanguard is a company focused on the long-term financial wellbeing of its clients, and they are seeking a Senior Manager in Product Management for Personalization and Web Platforms. This role involves leading a team of Product Owners to enhance the client experience on Vanguard.com, focusing on strategic vision, agile team management, and continuous improvement of digital experiences.

FinanceFinancial Services

No H1B

Responsibilities

Lead critical areas of the web channel by owning the strategic vision and roadmap, with a deep understanding of the underlying product(s) and associated business areas

Manage a team of Product Owners who lead passionate agile teams that enhance features within the web experience and direct production support activities

Work with your Product Owners to prioritize the team's work to meet key business goals and deliverable dates

Embrace the test and learn mentality to drive iterative improvements to the client experience

Accountable for key metrics of digital channel experience (e.g., CSAT, distribution, digital containment, client outcomes) and channel performance (e.g., availability, response time)

Ensure quality software and experiences are delivered

Ensure navigation and findability are effective by living and breathing the end-to-end site map and client flows

Ensure web experience and infrastructure is continuously modernized and that the latest tools and capabilities are available

Work collaboratively with CX Journeys to further enable the web channel for key client journeys

Continuously audit the site looking for opportunities for improvements on UI, usability, content, benchmark scenarios, and diligently enhancing and simplifying all parts of the experience

Challenge the business to drive for innovative solutions; 'think out of the box,' and ensure best-in-class solution designs. Embrace and drive experimentation to measure and implement integrated and proven solutions

Create, maintain, and employ various qualitative and quantitative analysis techniques to improve the user experience continually

Build and maintain strong business support from team members to promote a consistent approach to decisions/impacts and client propositions

Work with the team to continually optimize the efficiency of our agile implementation and delivery

Qualification

Product ManagementAgile PrinciplesUser Experience Best PracticesAI/ML ExperienceCross-functional LeadershipSituational AwarenessContinuous ImprovementEmpowermentIncreasing TransparencyConflict Resolution

Required

Undergraduate degree or equivalent combination of training and experience

10 or more years' work experience, including 5+ years of leading large cross-functional/cross-regional teams on major organizational projects

Demonstrated ability to lead a team of Product Owners

Demonstrated ability to achieve results while working in a cross-functional environment

Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

Demonstrated experience implementing and executing agile principles with strong digital and technical skills

Demonstrated experience and deep understanding of user experience best practices