Apply on Employer Site

Appian · 1 day ago

Career Manager (Professional Services)

McLean, Virginia

Full-time

Onsite

Senior Level

5+ years exp

Appian is a software company that automates business processes, and they are seeking a Career Manager to support the professional development of their consultants. This role involves creating and executing a Career Management program, guiding consultants in their growth, and ensuring alignment with organizational goals.

Business Process Automation (BPA)Data ManagementDeveloper ToolsEnterprise SoftwareInsurTechRobotic Process Automation (RPA)Software

Comp. & Benefits

Responsibilities

Develop the frameworks, processes, documentations and guides to help establish the role within the Customer Success team

Lead the creation and execution of the department’s Career Management program supporting consultants professional growth, skill development and career progression. Ensuring both career aspirations and business needs are aligned and empower our consultants' growth

Serve as a trusted resource for consultants, offering guidance and facilitating career growth, performance management, and proactive feedback

Career Manager will guide consultants through their learning and development journey, advising them on training or engagement opportunities that will help advance their career

Drive these processes through high frequency consultant interaction and engagement with internal stakeholders

Oversee and improve systems and processes to develop, evaluate, and retain top talent

Work closely with Customer Success global leaders to align talent initiatives with regional needs and metrics

Career Manager will be the consultant's advocate in the performance management processes. They will administer and enhance processes for feedback, performance reviews, and promotion calibrations in collaboration with our Project Engagement Managers and Technical Advisors

Ensure internal processes (e.g., feedback, timesheets, compliance, etc.) are efficient, well-managed, and don’t interfere with client-facing activities

Serve as an expert point of contact and career resource for consultants on an ongoing basis

Solicit and facilitate regular feedback reviews designed to improve management, employee satisfaction, productivity, and business results

Qualification

Human ResourcesTalent ManagementCareer CounselingOrganizational DevelopmentConsulting ExperienceProactive CommunicationFacilitative Working StyleContinuous ImprovementDetail-orientedCollaboration

Required

You have a bachelor's degree in Human Resources, Business Administration, Psychology, Organization Development, or a related field

You bring 5-7 years of experience in Human Resources, Talent Management, or Career Counseling, preferably within a consulting or professional services environment

You're a people person, capable of providing proactive 1-on-1 counsel to 50 consultants, promoting a positive and productive work environment

Detail-oriented, highly organized, and excel at setting up meetings, tracking goals, and managing processes

You're adept at navigating challenging situations and driving conversations toward resolution

You have proven experience in managing a pool of resources in a consulting and professional services organization

Facilitative working style; you excel working in a place characterized by ambiguity and unknowns. You lead with questions, not only answers

Passion for continuous improvement

Possess humility and continual drive for learning

Collaborative and support others; you do not view the world as a zero-sum game