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Newrez LLC · 2 hours ago

Supervisor, Quality Control- Call Monitoring

Coppell, TX

Full-time

Onsite

Mid, Senior Level

6+ years exp

Newrez LLC is committed to exceeding the expectations of residential mortgage borrowers and business partners through superior service. The Supervisor of Quality Control will lead compliance support, oversee operational audits, and ensure timely and accurate reporting while managing a team of Quality Control Analysts.

FinanceFinancial Services

Responsibilities

Work with compliance management to assist in training and remediation activities for business units throughout the organization

Timely submission of departmental metrics and QC audit results on an on-going basis

Oversee QC audit schedule and ensure all audit responses are complete, accurate, and provided timely

Work with operations to ensure compliance metrics are completed timely and successful

Prepare populations for QC audits and assign QC audits to auditors

Answer QC Auditor questions and give direction to complete QC monitoring and Compliance testing

Perform investor QC audits to ensure investor and regulatory compliance

Use spreadsheets and databases to maintain detailed audit records. Provide monthly reporting to Senior Management on QC operations

Conduct audits to assist in identifying operational risks and escalating issues to Compliance management

Research and review accounts, items, or processes selected for audit

Monitor and make recommendations for smoke detector reports

Quality Control liaison with functional areas

Work with business lines to create and validate remediation plans

Assist in QC completion of all investor audits, regulatory audits, state licensing audits, and any external audits conduct on the business

Perform other duties as assigned by management

Qualification

Mortgage servicing regulationsQuality Control auditingMicrosoft ExcelAnalytical skillsCommunication skillsAttention to detailProblem solvingOrganizational skillsSelf-motivated

Required

High School Diploma or equivalent required

6+ years mortgage servicing experience

Strong knowledge and understanding of mortgage servicing regulations, NMS requirements, and GSE guidelines is required

Proficient in Microsoft Word and Excel

Excellent communication skills

Strong skill set for organization and attention to detail

Strong research and follow-up skills

Ability to meet strict deadlines

Self-Motivated

Ability to work independently with minimal supervision

Strong analytical, problem solving and mathematical skills

Ability to work overtime as needed

Ability to work well with others across department

Preferred

Bachelor's degree preferred

Prior supervisory experience preferred

Experience analyzing basic processes and data for all supported business units

Benefits

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions