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HID · 4 hours ago

Senior Product Manager, Cloud Platform

Austin, TX

Full-time

Onsite

Senior Level

7+ years exp

HID is a high-tech software company headquartered in Austin, TX, that powers trusted identities for people, places, and things. As the Senior Product Manager for HID Origo Cloud Platform, you will lead the strategy and execution for cloud-based credential management solutions, driving innovation and ensuring alignment with business objectives and customer needs.

GovernmentInformation ServicesSecurity

H1B Sponsor Likely

Responsibilities

Developing and refining the product vision for mobile identity and credential management within the HID Origo Cloud platform, ensuring alignment with business objectives, customer needs, and evolving trends in mobile access and cloud security

Owning and driving the product roadmap by prioritizing impactful features, while partnering with engineering, UX, and program management to ensure timely delivery of high-quality releases

Gathering insights from customers, partners, and internal stakeholders, and conduct market and competitive research to inform strategic product decisions

Leading mobile credential provisioning initiatives, including lifecycle management, credential profile definition, artwork standards, and partner onboarding processes

Designing and managing scalable, secure, and compliant cloud infrastructure workflows for customer onboarding, subscription management, billing, and analytics, while driving API strategy and partner integrations for seamless deployment across PACS, OEMs, and third-party platforms

Collaborating cross-functionally with sales, marketing, customer success, and support teams to drive go-to-market success and customer adoption, while representing the product and team in executive and leadership forums, industry events, and portfolio reviews, ensuring alignment through SAFe and Lean Portfolio Management practices

Establishing tools and processes for timely, professional customer communications regarding service disruptions, technical support, product quality, security, release notifications, and maintenance events, while ensuring privacy compliance with relevant legislation and policies

Collaborating with technical teams to maintain operational excellence across IT, engineering, support, and quality functions; ensure service agreements are in place, publish timely external statements on incidents, and define metrics for measuring and improving service delivery

Qualification

Cloud platformsSaaS infrastructureMobile technologiesIdentity managementAPIsSubscription managementUser experienceCross-functional collaborationStakeholder managementCommunication skillsPresentation skillsMentoring

Required

7+ years of product management experience, preferably in cloud platforms, mobile identity, or physical security software technologies

Bachelor's degree in Computer Science, Engineering, or related field; MBA or equivalent experience preferred

Experience with cloud infrastructure, APIs, and SaaS delivery models

Experience with subscription management and billing for Cloud/SaaS product offerings

Experience with multi-tenant and hierarchical channel/enduser based Cloud based operations

Experience with deployment of global and regional Cloud platforms covering North America, Europe, Middle-East, and APAC considering regulatory and technical compliance in different markets

Understanding of access control and mobile credential technologies (e.g., Apple Wallet, Google Wallet, NFC, BLE)

Experience conducting and analyzing user experience journey and workflows for continuous evolution of Cloud/SaaS platform

Proven ability to lead cross-functional teams and manage complex software product lifecycles

Proven leader with strong communication, presentation, and stakeholder management skills; experienced in mentoring and empowering teams, influencing strategic decisions, and balancing business priorities through data-informed decision-making and collaboration

Preferred

MBA or equivalent experience preferred

Benefits

Competitive salary and rewards package

Competitive benefits and annual leave offering, allowing for work-life balance

A vibrant, welcoming & inclusive culture

Extensive career development opportunities and resources to maximize your potential

Company

HID

Glassdoor3.7

HID powers the trusted identities of the world's people, places and things.

Founded in 1991

Irvine, California, USA

1001-5000 employees

http://www.hidglobal.com

H1B Sponsorship

HID has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (6)

2023 (10)

2022 (25)

2021 (19)

2020 (7)