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Yaamava' Resort & Casino at San Manuel · 18 hours ago

Relationship Marketing Host

Highland, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Yaamava' Resort & Casino at San Manuel is committed to providing exceptional experiences for its guests. The Relationship Marketing Host is responsible for building guest loyalty through personalized marketing strategies and ensuring a high-quality experience for mid-tier guests.

CasinoHospitalityResorts

Responsibilities

Uses “Segment-of-One” marketing approach to track activity and preferences of each “mid-tier” guest, and then tailors offers and incentives that appeal directly to interest of individuals. Meets or exceeds predetermined goals and measurable objectives established by management for daily calls and written correspondence to active, inactive and potential new guests. Complies with and upholds enterprise expectations including policies, procedures, industry regulations, and department guidelines

Actively prospects for new and reactive opportunities and develops “mid-tier” guests to extend and acquire trips

Progresses players through each tier or to premium level average

Handles all aspects of guest journey (hotel accommodation, dining reservation, entertainment, folio clearance at checkout)

Maintains thorough knowledge of latest industry developments, current market trends and all on-property and competitor promotions/events

Monitors guest participation and tracks guest feedback to determine effectiveness of events and promotions

Attends and hosts player onsite/offsite events in various areas as assigned by management

Performs other duties as assigned to support the eﬃcient operation of the department

Qualification

Sales techniquesGuest relationship managementMarket trend analysisMicrosoft Office proficiencyBilingual communicationProfessional imageOutstanding communication skills

Required

High School Diploma or GED required

Minimum two (2) years' experience in a Casino/Gaming, sales or marketing environment required

Must possess drive to exceed revenue generation targets

Intermediate proficiency in Microsoft Outlook, Word, Excel, Power Point and Access necessary

Must have outstanding communication skills

Must be consistent with upholding a professional image with a polished appearance and demeanor

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license

Preferred

Bachelor's Degree in Hospitality, Marketing or related field highly preferred

Company

Yaamava' Resort & Casino at San Manuel

Glassdoor3.4

Since 1986, Yaamava' Resort & Casino at San Manuel, formerly known as San Manuel Casino, has built a strong reputation as a premier and renowned casino and Southern California’s one-stop destination for entertainment and fun.

Founded in 1986

Highland, California, USA

5001-10000 employees