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Floor & Decor · 2 hours ago

Assistant Department Manager (Stone)

Aspen Hill, MD

Full-time

Onsite

Entry, Mid Level

$18.25/hr - $27.15/hr

1+ years exp

Floor & Decor is a company focused on providing exceptional customer service and product information. The Assistant Department Manager is responsible for training and developing Product Sales Specialists while ensuring customers have a positive shopping experience.

Home DecorHome ImprovementRetail

Responsibilities

Act and work in a manner that is consistent with company’s core values

Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures

Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing

Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service

Complete all product specialist certification courses

Demonstrate a thorough understanding of merchandise and installation

Ensure the overall merchandising, pricing and organization of the department

Communicate standard operating procedure direction and changes to all associates in a timely manner

Complete the Industrial Truck (forklift) proficiency testing and certification

Communicate inventory needs to management

Direct and assist the processing of merchandise to the showroom floor

Validate all product placement and pricing within the department

Greet every customer in a helpful and courteous manner

Assist customers with product questions and selections

Process customers at check-out using the point of sale (POS) system

Process customer refunds and exchanges according to established guidelines

Present ‘how-to’ classes to customers

Follow established cash, check and charge card acceptance procedures

Answer the telephone according to accepted guidelines

Stock and tag merchandise displays as required

Create price tags and merchandise signs

Qualification

Customer service experienceCommunication skillsMulti-taskingProduct knowledgeRetail merchandisingForklift certificationPoint of Sale (POS) systemTeam leadership

Required

High School Diploma or GED

1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company

Excellent communication skills (verbal & written)

Ability to multi-task and work in a fast-paced environment

Demonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating procedures

Demonstrate the ability to drive and teach the company philosophy around the basic P's of retail