Apply on Employer Site

The Roxy Hotel New York · 3 months ago

Assistant Front Office Manager- The Roxy Hotel

New York, NY

Full-time

Onsite

Mid Level

$65K/yr - $70K/yr

The Roxy Hotel is looking for a motivated and reliable Assistant Front Office Manager. This role involves providing personalized guest service, overseeing Front Office operations, and ensuring guest satisfaction through effective communication and organization.

Hotel

Responsibilities

Maintaining a high level of guest service by providing support to Front Office and Front Service teams

Greeting and checking in/out guests, and notifying appropriate teams of VIPs, special requests, guest feedback, etc

Prioritizing early arrivals and staying in communication with housekeeping manager to meet guests expectations

Conduct daily pre-shift, communication and one-on-one meetings, and coordinating activities with other departments to facilitate increased levels of communication and guest satisfaction

Assisting in daily room inventory control

Resolve guest issues and concerns to ensure a positive experience from beginning to end

Follow up on any previous shift’s outstanding issues to ensure a timely competition

Supervise the service of Front Desk, Guest Services, Bell and Door teams

Ensuring all signature service standards are complied with and that policies and procedures are consistently applied

Manage guest relations and info mailboxes on a daily basis

Ensure team (front desk and bell/doormen) tasks are completed before end of shift

Having a broad understanding of the hotel and its operations, including room types, available amenities and services, venue hours, special events, etc

Completing administrative tasks, including schedules & payroll, supplies & inventory and department month-end reporting

Training, scheduling and disciplining Front Office employees, with a focus on developing talent

Ensuring all monthly and annual goals are met

Updating all FO inventory needs with office supplies, printing and stationery, and operating supplies

Responsible for updating and tracking the FO Upsell Program and ensuring that upsell numbers are reported to accounting accordingly

Communicate any concerns with FDM & DOFO