BJ's Wholesale Club · 2 hours ago
Retail Customer Service Associate Part Time
Northborough, MA
Part-time
Onsite
New Grad, Entry Level
$16.75/hr - $20.10/hrBJ’s Wholesale Club is powered by a dedicated team of over 30,000 members who focus on delivering excellent service and support to customers. The Retail Customer Service Associate is responsible for merchandise protection, monitoring customer activity, and providing superior service to club members while ensuring a safe and positive environment.
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Responsibilities
Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members
Carry out job functions and responsibilities as assigned
Support the application of club policies, procedures and compliance
Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate
Ensure a safe and positive environment for our members and each other
Embrace inclusion and diversity, by working together with collaboration and respect
Work as a team to achieve goals
Move with speed and agility in everything we do
Innovate and adapt so we can move as fast as the world around us
Maintain a friendly and positive attitude
Deliver service excellence through all points of contact
Resolve and deescalate to address every member concern
Ensure a safe and positive environment and experience for the members
Daily commitment to GOLD Member Standards + Greet, Anticipate, Appreciate (GAA) + Fast, Friendly Full, Fresh, Clean
Work as a team to deliver GOLD club standards daily
Work with commitment and pride to deliver GOLD- Grand opening look daily + Clean and organized, inside, and out
Understand how to access and read production and/or financial performance reporting for your department
See the connection between consistent execution and the positive impact it can have on the business
Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner
Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary
Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols
Reviews and maintains the AP Alert Binder according to AP standards
Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items
Records register receipt discrepancies and notifies front line to immediately rectify the situation
Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
Ensure the execution of the repack awareness guidelines by inspecting known repack articles
Monitor member and visitor traffic entering and exiting the club
Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures
Maintains high standards of safety for members and team members
Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building
Processes empty water jug return vouchers to members
Maintains all club policies and procedures
Performs other duties as assigned, including working in other departments as needed
Regular, predictable, full attendance is an essential function of this job
Qualification
Required
Strong interpersonal skills and an attention to detail are required
Ability to use a smart handheld device
Must successfully complete required training and certification processes
Must be employed with the company for at least 6 months
At least 18 years of age
Preferred
Basic math skills preferred
Benefits
Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
Company
BJ's Wholesale Club
BJ's Wholesale Club, commonly referred to simply as BJ's.
Founded in 1984
10001+ employees
H1B Sponsorship
BJ's Wholesale Club has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (55)
2023 (48)
2022 (66)
2021 (45)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-28IPO
2011-09-30Acquired
2011-06-29Private Equity
Leadership Team
B
Bob Eddy
Chairman and CEO
L
Laura Felice
Executive Vice President, CFO
Recent News
2025-12-20
Retail Dive
2025-12-04
Company data provided by crunchbase