VCA Animal Hospitals · 3 months ago
Veterinary Client Service Representative - Feline Practice
Arlington, MA
Full-time
Onsite
New Grad, Entry LevelVCA Animal Hospitals is dedicated to the health of pets and providing excellent service to their owners. They are seeking an experienced Client Service Representative to be the face of the practice, responsible for managing customer service functions and ensuring a welcoming environment for clients and their pets.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Qualification
Required
Experience as a Client Service Representative or similar role
Strong customer service skills
Ability to manage multiple tasks and prioritize effectively
Excellent communication skills, both verbal and written
Ability to educate clients on general animal husbandry and non-medical pet care
Basic computer skills for managing medical records and correspondence
Ability to maintain a clean and organized work environment
Professional demeanor and appearance
Ability to work in a fast-paced environment
Benefits
Medical/dental/vision
Paid vacation
401(k)
Generous personal pet care discounts
Paid vacation/sick days
Generous employee pet discounts
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
Founded in 1986
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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