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Jade Global · 3 months ago

ServiceNow Solution Architect - US

San Jose, CA

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Jade Global is seeking a ServiceNow Solution Architect with deep expertise in enterprise solution architecture and learning platforms. The role involves architecting scalable solutions for the ServiceNow University product, ensuring seamless integration and driving adoption of best practices across the platform.

Cloud Data ServicesConsultingData IntegrationInformation TechnologyLogisticsManagement Information SystemsSoftware

H1B Sponsor Likely

Responsibilities

Architect end-to-end solutions for the ServiceNow University product, enabling AIpowered learning workflows, proactive engagement, and connected experiences

Define solution blueprints that integrate data, workflows, AI/ML capabilities, and third-party systems

Collaborate with product managers, platform engineers, and solution architects across CCX to ensure alignment and reuse of common patterns

Design extensible APIs, integration frameworks, and workflow automation patterns

Partner with engineering teams to translate business requirements into technical designs

Define technical architecture for AI-powered Learning including in Simulation modes

Ensure data consistency, security, and compliance across the platform

Drive adoption of best practices in platform configuration, extensibility, and modularization

Lead architectural design reviews and provide guidance on solution trade-offs, scalability, and performance

Influence product direction by bringing user-centric architectural insights into the roadmap

Translate complex technical designs into clear, consumable guidance for application and implementation teams

Partner with CCX architects to align SNU solutions with broader enterprise architecture standards

Qualification

ServiceNow platform architectureEnterprise solution architectureWorkflow automationIntegration patternsAI/ML capabilitiesData platformsInfluence stakeholdersExperience in SaaSMicroservices knowledgeCommunicationCollaboration skills

Required

8+ years of experience in enterprise solution architecture, platform engineering, or application design

Proven track record architecting customer experience and workflow automation

Experience with integration patterns, APIs, and event-driven architectures

Familiarity with data platforms, reporting, and analytics in a customer success context

Strong understanding of ServiceNow platform architecture or comparable enterprise platforms

Excellent communication and collaboration skills, with the ability to influence across product, engineering, and business stakeholders

Preferred

Experience with ServiceNow University, or other ServiceNow products

Background in SaaS platforms, enterprise digital workflows, or customer service systems

Exposure to AI/ML-powered customer service use cases (chatbots, recommendations, intelligent routing)

Knowledge of microservices, API-first design, and modular solution delivery

Experience working in matrixed, global organizations

Company

Jade Global

Glassdoor3.6

Jade is a trusted IT services partner for global enterprises to accelerate their digital transformation journey.

Founded in 2003

Pune, Maharashtra, IND

1001-5000 employees

https://www.jadeglobal.com

H1B Sponsorship

Jade Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (32)

2024 (36)

2023 (43)

2022 (41)

2021 (25)

2020 (33)