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Millennium Print Group, A Subsidiary of the Pokémon Company International · 4 hours ago

Client Services Manager

Morrisville, NC

Full-time

Onsite

Senior Level

5+ years exp

Millennium Print Group (MPG) is a leading manufacturer of trading card games and collectibles, committed to excellence and rapid growth in the industry. The Client Services Manager will oversee production workflows, collaborate across departments, optimize production processes, and ensure effective scheduling to meet customer demands.

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Responsibilities

Production Tracking: Create and maintain comprehensive production workflows for pressroom, laminating, and foil stamping production areas to track projects through the production process

Cross-Functional Coordination: Collaborate with Planning, Prepress, Client Services, Sales, Purchasing, and production departments to gather critical scheduling information

Production Optimization: Work with manufacturing operations to enhance throughput and maximize productivity through efficient run strategies and priority sequencing

Schedule Management: Update scheduling software systems and maintain accurate, current schedules posted throughout production areas

Problem Resolution: Partner with Department Managers to resolve production flow issues and respond to changing customer requirements

Resource Alignment: Ensure employees and necessary resources are properly aligned to meet production requirements and company productivity targets

Capacity Planning: Monitor plant loading and communicate potential bottlenecks or excessive open capacity to management

Meeting Participation: Prepare for and actively participate in daily production meetings, providing updates on delivery dates and job progress

Integration Management: Collaborate on new equipment integration, staffing plans, and process changes including preventative maintenance scheduling

Safety Compliance: Observe established safety and housekeeping procedures while following all company policies and ISO requirements

Qualification

Offset printing experienceScheduling software systemsProduction processes knowledgeMicrosoft Office SuitePMI Scheduling Professional certificationCustomer service skillsAnalytical skillsDetail orientationBilingual Spanish/EnglishProblem-solving skills

Required

Bachelor's degree in related field preferred (relevant experience may substitute for educational requirement)

5-7 years of offset printing experience required

Background knowledge in fulfillment operations

Previous experience in the Printing industry highly desired

Advanced working knowledge of scheduling software systems

Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Effective use of intranet, email, and management information systems (MIS)

Advanced understanding of production processes and manufacturing techniques

Comprehensive knowledge of substrates, inks, varnishes, coatings, and print production materials

Ability to resolve complex internal production scheduling issues

Strong customer service and interpersonal abilities

Excellent organizational, analytical, and planning capabilities

Effective problem-solving and decision-making skills

Meticulous attention to detail and accuracy

Ability to manage multiple priorities in fast-paced environments

Ability to lift up to 25 pounds occasionally and 10 pounds frequently

Capability to sit and stand for extended periods

Visual and auditory acuity for reading, writing, and effective communication

Preferred

PMI Scheduling Professional certification preferred

Bilingual Spanish/English communication is advantageous

Benefits

100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents

401(k) Plan with up to a 6% (dollar for dollar) Employer match

Health Savings/Flexible Spending Account options

Paid time off, including 10 company-paid holidays, plus 1 floating holiday

Employee Assistance Program

Comprehensive relocation package available for qualified candidates

And, much more!