The Inn at Mattei's Tavern, Auberge Collection · 4 hours ago
Tavern Host
Los Olivos, CA
Full-time
Onsite
New Grad, Entry Level
$18.54/hr - $18.54/hrThe Inn at Mattei’s Tavern, Auberge Collection, is a luxury hotel that offers a welcoming atmosphere and exceptional service. The Tavern Host is responsible for greeting guests, managing reservations, and ensuring a positive dining experience.
Hospitality
Responsibilities
Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating
Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems
Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow
Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up
Maintain cleanliness, sanitation, and organization of the host station and assigned work areas
Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems
Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times
Resolve guest complaints promptly to ensure satisfaction
Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries
Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment
Qualification
Required
Prior experience in customer service or hospitality, preferably in a high-end setting
Strong communication skills, positive attitude, and the ability to speak and write in English fluently
Must be of minimum age to serve alcohol
Flexibility to work a variable schedule, including weekends and holidays
Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position
Company
The Inn at Mattei's Tavern, Auberge Collection
Located in the northern part of the valley, Mattei’s Tavern is the heartbeat of historical Los Olivos, and the warm aura of the 1886 original reigns.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase