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Bask Health · 4 months ago

Senior Customer Success Manager

United States

Full-time

Remote

Senior Level

Bask Health is a rapidly growing startup focused on empowering businesses to launch DTC telemedicine companies through their telehealth platform. They are seeking a Senior Customer Success Manager to build strong relationships with customers, manage the customer lifecycle, and enhance user engagement through custom initiatives and data analysis.

Electronic Health Record (EHR)Health CareHome Health CareSaaSWellness

Responsibilities

Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals

Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients

Manage all current customer data

Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders

Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform

Finding comfort in working in a fast-paced startup environment

Believing no task is too small and no task is too tall

Qualification

Customer relationship managementData analysisCreative problem-solvingTechnical communicationEmpathyProactive mindsetTeam collaboration

Required

A self-starter who is passionate about enhancing the customer experience

Demonstrating the value of the products and services to customers

Thinking outside of the box and excelling at creative problem-solving

Comfortable taking on projects that you have potentially never done before

A people-person - empathetic, self-aware, low ego, and extremely positive

Comfortable working in a small collaborative team where you'll wear many hats

Passionate and proficient in written and spoken communications

Building strong relationships with Bask's customers and owning the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals

Partnering with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients

Managing all current customer data

Analyzing customer engagement metrics and using them to communicate value, trends, and opportunities with key stakeholders

Delivering program demos, providing insightful technical answers, and recommending creative ways to get the most out of the Bask platform

Finding comfort in working in a fast-paced startup environment

Believing no task is too small and no task is too tall