Visionix USA (formerly Luneau Technology USA & Optovue Inc.) · 3 months ago
Clinical Application Specialist – Remote (CA or AZ-Based)
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expVisionix USA is a cutting-edge global company in the eye care tech space, seeking a highly skilled Clinical Application Specialist. This remote role involves delivering installation and training experiences for customers, troubleshooting issues, and providing ongoing support for their product lines.
EyewearManufacturingMedical DeviceWholesale
Responsibilities
Unpack, Install, configure, and train customers on a variety of diagnostic devices, including: Visionix systems (VX650, VX130+, VX120DE, VX110, VX65, EyeRefract)
Optovue OCT systems (iVue80, iScan80, iFusion80, Solix)
Nexy, WAM-5500, and additional systems as the portfolio grows
Deliver product training to physicians and staff to ensure proper usage and optimal patient outcomes
Perform data transfers and system networking (in collaboration with customer IT teams)
Troubleshoot installation or setup issues and escalate as needed to service or R&D teams
Support the sales team with the installation and clinical issues
Manage and book all travel arrangements in accordance with company policy
Complete and submit training documentation in a timely manner (within one week)
Provide outstanding customer service and act as a clinical resource post-installation
Support trade shows, international client training, and clinical research data collection
Assist with the tracking of installation and training paperwork to keep outstanding compliance with regulatory
Assist in the development of training materials (written and video)
Represent the Clinical Applications department in product development and internal meetings
Maintain professionalism and a clean, organized installation area
Stay adaptable with evolving product lines and new technologies
Extensive travel will be required. (Including some weekends)
Assist in other projects or duties, as requested
Qualification
Required
A.S. degree or equivalent experience required
10+ years of clinical experience in optometry or ophthalmology
JCAHPO COT or COMT certification required
Advanced knowledge of OCT, refractive technologies, and eye anatomy/physiology
Strong presentation and training skills across varying education levels
Technical proficiency in Microsoft Windows and networking
Must be able to lift 50 lbs and travel frequently
Valid US driver's license, reliable transportation, and the ability to use personal credit cards for reimbursed travel expenses
Fluent in English (written and spoken)
Preferred
5+ years as a Clinical Application Specialist preferred
Benefits
Competitive salary and full benefits package
401(k) Retirement Plan
Medical, dental, vision, life, and disability insurance
Paid Time Off (PTO)
Company
Visionix USA (formerly Luneau Technology USA & Optovue Inc.)
Visionix is the global manufacturer and exclusive sales, service and training provider for Optovue OCT, Visionix screening and refraction systems, as well as Briot and Weco lens finishing equipment in North America.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Peter Wyles
Chief Executive Officer - Region Americas
Company data provided by crunchbase