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Glidewell Dental · 3 months ago

Collections Call Center

Irvine, California

Full-time

Onsite

Entry Level

1+ years exp

Glidewell Dental is an industry leader in dental technology, known for its innovation and quality. They are seeking a Collections Call Center representative to manage customer accounts, provide excellent service, and ensure timely collection of payments.

BiotechnologyDentalManufacturingMedical

Responsibilities

Maintains appropriate systems; updates payment information

Inputs receivable payments within an allotted time frame

Generates and prints monthly customer statements and past due letters

Provides excellent customer service with requests regarding current and previous account balances, collection issues, processing customer refunds, reviewing and processing account adjustments, and resolving client discrepancies

Monitors and maintains assigned accounts to ensure calls, account adjustments, and customer reconciliations are completed in a timely manner

Accurately recodes all payments received to provide correct balance data

Maintains a high volume outbound call quota to assigned delinquent customers and responsible for reducing the number of assigned delinquencies

Answers inbound calls to assist with accounting inquiries, payments, and disputes

Reconciles customer disputes pertaining to payment of outstanding balances due

Communicates, interfaces, and troubleshoots with accounting department and outside vendors as needed

Communicates and follows up with internal call centers, supervisors, and department managers regarding customer accounts and discrepancies

Provides administrative support and excellent customer service to all internal and external customers such as but not limited to answering inbound telephone calls, making outbound collection calls, updating related account information, researching accounts, and inputting call notes in order to establish and maintain effective and cooperative working relationships

Meets defined department goals and expectations

Performs other related duties and projects as business needs require at direction of management