Simetrik · 3 months ago
Technical Support Engineer - Brazil
United States
Full-time
Remote
Mid LevelSimetrik is a well-funded startup focused on providing automation solutions, and they are seeking a Technical Support Engineer to enhance their customer service. The role involves troubleshooting customer issues, analyzing SQL queries, and collaborating with the development team to ensure smooth operations of their platform.
Data ManagementFinancial ServicesFinTechMarketing AutomationPaymentsSoftware
Responsibilities
Respond promptly and efficiently to customer inquiries, providing technical assistance and troubleshooting support via various channels (email, phone)
Create and analyze SQL queries to identify and resolve customer issues related to data reconciliation
Collaborate with our development team to escalate and resolve complex technical problems
Document customer interactions and contribute to our knowledge base for continuous improvement
Stay up-to-date with our software updates and new features to effectively support our clients
Qualification
Required
Proficiency in SQL and database knowledge
Strong analytical and problem-solving skills
Excellent communication skills with the ability to explain technical concepts to non-technical individuals
Excellent communication skills in English, and Spanish
Preferred
Experience with Python and AWS services, is desirable
Previous experience in a technical support role, preferably in a software or SaaS environment
A proactive attitude and a commitment to delivering exceptional customer service
Experience with zendesk
Benefits
Well-funded and proven startup with large ambitions and competitive salaries.
Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.
Open communication with management and company leadership.
Small, dynamic teams = massive impact.
500USD a year for you to invest in learning.
Company
Simetrik
Simetrik is a no-code solution that offers the right balance between flexibility and robustness for the reconciliation process automation.
Founded in 2017
201-500 employees
H1B Sponsorship
Simetrik has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$118.8MKey Investors
Goldman Sachs AlternativesUpload VenturesGoldman Sachs Asset Management
2025-06-04Series B· $30M
2024-11-05Series Unknown
2024-02-21Series B· $55M
Leadership Team
Alejandro Casas Caro
CEO
Santiago Gomez Gonzalez
Co-Founder and COO
Recent News
2025-02-07
2025-01-27
Crunchbase News
2025-01-10
Company data provided by crunchbase