Onsite Calling Specialist | Housing jobs in United States
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EliseAI · 3 months ago

Onsite Calling Specialist | Housing

positionNew York, NY
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$25/hr - $35/hr

EliseAI is a company focused on improving housing and healthcare industries through AI integration. They are seeking an On-Site Calling Specialist who will engage with on-site teams, conduct sentiment calls, and assist in troubleshooting product issues while providing a high-quality customer experience.

Artificial Intelligence (AI)Business IntelligenceMachine LearningProperty ManagementPropTechReal Estate
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Conduct product-specific sentiment calls to collect feedback and strengthen relationships
Become an expert in one EliseAI product to confidently answer questions and guide users
Walk customers through simple troubleshooting or setup tasks when needed
Identify when issues need deeper support, ask discovery questions, and escalate appropriately
Create and document support tickets with clear context
Support the Customer Success team with light CSA duties when bandwidth allows
Help surface trends and insights based on your conversations
Attract top-tier talent to join our driven team

Qualification

Technical support experienceCommunication skillsSolution-oriented mindsetProduct expertiseTeam player attitude

Required

Strong communication skills and a curious, solution-oriented mindset
Technical support experience speaking directly with customers over the phone and navigating real-time conversations
Ability to break down technical topics into clear, helpful guidance
Desire to become a product expert and a trusted voice for our customers
Team player attitude—you'll collaborate closely with CSMs, CSAs, and Support
Willingness to work in person at our NYC office 4-5 days a week

Benefits

Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!

Company

EliseAI

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EliseAI is an AI-driven company that offers automation, streamlining workflows, and unique needs of housing and healthcare operations.
dateFounded in 2017
location
New York, New York, USA
people-size201-500 employees
web-link
http://www.eliseai.com

H1B Sponsorship

EliseAI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (11)
2023 (6)
2022 (5)
2021 (1)
2020 (4)

Funding

Current Stage
Late Stage
Total Funding
$391.93M
Key Investors
Andreessen HorowitzSapphire VenturesPoint72 Ventures
2025-08-19Series E· $250M
2024-08-14Series D· $75M
2023-06-06Series C· $35M

Leadership Team

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Minna Song
Cofounder & CEO
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Recent News

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2025-11-24
Company data provided by crunchbase