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CAMP · 3 months ago

Guest Experience Host

Edina, MN (Southdale)

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

CAMP is seeking a highly energetic and charismatic individual to join their team as a Guest Experience Host. This role involves delivering immersive performances, driving retail sales, and providing exceptional guest service throughout the store.

E-CommerceFamilyRetail

Responsibilities

Deliver Performance: Confidently learn, memorize, and deliver scripted dialogue as well as improvised material within the immersive experience space

Facilitate Play: Lead guided programming and play-based experiences, including Toy Demos & Guided Play and Leading Crafts or Slime, maintaining high energy and enthusiasm while interacting with all ages

Host & Direct: Serve as a Character Host (Mascot Handler) to direct and supervise guest flow, including line management for character meet-and-greets, ensuring safety and efficiency

Adapt & Engage: Adapt programming to different age groups and group sizes, modeling playfulness and fun to encourage full guest immersion

Drive Sales: Achieve sales targets and KPIs by providing best-in-class selling experiences. Engage in conversations with families to introduce them to relevant products and unique items, ultimately leading to purchases

Magical Service: Welcome every guest with a custom greeting and bring the CAMP brand to life by performing your own magic door entrance

Personal Shopping: Customize personal shopping experiences based on family interests and what they’d like to bring home that day, checking them out at the register, and sharing information on upcoming programs

Build Loyalty: Build a repeat customer base by creating a sales culture that is approachable, unique, and tailored to individual customer needs

Setup & Breakdown: Open and close the experience and store spaces, including daily setup, safety checks, and end-of-day breakdown

Store Readiness: Assist in merchandising and replenishing the sales floor to ensure the store is fully stocked and always customer-ready

Back of House: Assist with Back of House and stock room tasks to ensure organized and efficient store operations

Cleanliness & Safety: Uphold safety protocols, perform ongoing cleaning, sanitizing, and resetting of play and retail areas to maintain cleanliness and tidiness

Team Collaboration: Communicate customer/store needs to leadership, collaborate with team members to deliver seamless experiences, and contribute to a positive, flexible, and solution-oriented team culture