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K&G Fashion Superstore · 4 hours ago

Customer Service Representative Part Time

Columbus, OH

Full-time, Part-time

Onsite

New Grad, Entry Level

K&G Fashion Superstore is a leading shopping destination for brand-name apparel, footwear, and accessories. They are seeking a Customer Service Representative to enhance the customer experience by managing transactions and assisting customers with their needs.

E-CommerceFashionRetail

Responsibilities

Handling and accurately following standard operating procedures for all customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents

Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs

Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas

Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements

Qualification

Customer serviceAdaptabilityPositive work environmentProduct knowledgeSuggestive selling techniques

Required

Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day

Desire to learn and adapt to new programs

Ability to work well and consult with associates at all levels and contribute to a positive work environment

Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors