Light & Wonder · 3 hours ago
Customer Service Rep I
Las Vegas, NV
Full-time
Onsite
Entry Level
1+ years expLight & Wonder is a company focused on land-based gaming technology and products. The Customer Service Representative acts as a liaison between customers and technicians, providing support and assistance while ensuring technical issues are addressed efficiently.
GamificationGamingInformation TechnologySoftware
Responsibilities
Responsible for KPI goals to monitor, analyze, recognize, and support performance
This position is an on-premises role
Receives and responds to customer service inquiries both written and verbal
Follow-up on customer requests and research problems ensuring a successful resolution
Addresses correspondence that are predominantly routine but may require deviation from standard procedures
Verify service needs and schedule field service technicians
Troubleshoot technical opportunities
Communicate and partner with customers to assist with documentation requests
Coordinate with other departments to troubleshoot and resolve escalated opportunities
Adhere to local casino regulatory requirements as required
Provide backup support for network operations and technical support teams as required by business needs
Qualification
Required
High School Diploma
Minimum 1 year of customer service
Preferred
Associates degree or higher in a related IT or Computer Science discipline
Working knowledge of MS systems, i.e. Excel, PowerPoint, Outlook and Word
Company
Light & Wonder
Light & Wonder engages in cross-platform games and entertainment.
5001-10000 employees
H1B Sponsorship
Light & Wonder has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (15)
2023 (11)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-09-10Post Ipo Debt· $1B
1984-08-31IPO
Leadership Team
Oliver Chow
EVP, Chief Financial Officer and Treasurer
Kevin Kealy
Chief Information Security Officer
Recent News
MarketScreener
2025-11-14
MarketScreener
2025-11-12
Company data provided by crunchbase