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Amazon Web Services (AWS) · 5 hours ago

Data Center Operations Manager (Night Shift)

Plain City, OH

Full-time

Onsite

Mid, Senior Level

$71K/yr - $158K/yr

4+ years exp

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations, involving leading teams in hardware and network diagnostics and managing day-to-day operations.

ConsultingDevOpsInformation TechnologySoftwareWeb Development

No H1B

U.S. Citizen Only

Responsibilities

Prioritize and assign trouble tickets to data center technicians and operators

Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations

Developing Career Paths for the employees and to make updates in our internal tools

Recruit and train data technicians to ensure appropriate staffing levels

Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics

Fast learn or act as the subject matter expert across all aspects in data center operations

Ensure all operational KPIs and metrics are being measured and met

Inspire and guide improvement in team process, technology innovation and automation

Manage Large Scale Events (outages) and act as the call leader

Manage and improve the work-flows and through-put for data centers operations

Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

Maintain the on-call schedule coordinating absence and vacations

Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Qualification

Data Center OperationsPeople ManagementNetworkingHardware TroubleshootingLinux Systems AdministrationTechnical WritingProject ManagementWork PrioritizationEffective CommunicationOrganizational Skills

Required

A Bachelor's degree or 4+ years of professional or military experience in an IT related field

2+ years of experience managing people in a technical environment

2+ years of experience with Networking, or Computer hardware

Preferred

In-depth knowledge of Linux systems administration, Networking and knowledge of cabling best practices

In-depth hardware architectures knowledge and troubleshooting experience

Experience with system management tools and client/server environments

Technical writing experience and prior project management experience

Benefits

A full range of medical, financial, and/or other benefits

Company

Amazon Web Services (AWS)

Glassdoor3.8

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.

Founded in 2002

Seattle, Washington, USA

10001+ employees