Beckman Coulter Diagnostics · 1 week ago
Senior Manager, North America e-Commerce & Order Management - ONSITE
Brea, CA
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $180K/yr
12+ years expBeckman Coulter Diagnostics is a global leader in clinical diagnostics, committed to innovating for tangible impact in life sciences and biotechnology. The Senior Manager, e-Commerce & Order Management for North America will lead the order management process to ensure efficiency and customer satisfaction while driving strategic initiatives for business growth.
BiotechnologyHealth DiagnosticsLife ScienceManufacturing
Hiring Manager
Arthur Pichay
Responsibilities
Lead and develop high-performing teams: Provide strategic leadership and mentorship to the order management team across the US and Canada, fostering a culture of accountability, continuous improvement, and operational excellence
Oversee end-to-end order management and customer experience: Manage the full order lifecycle—from processing to fulfillment—ensuring accuracy, timeliness, and customer satisfaction. Build and maintain strong relationships with strategic customers to address inquiries and resolve issues effectively
Drive strategic planning and digital transformation: Develop and implement scalable strategies to optimize order management processes, reduce lead times, and enhance service quality through technology integration and omnichannel solutions
Collaborate cross-functionally to enhance operations: Partner with sales, supply chain, finance, and customer service teams to align on goals, manage supply, and improve the quote-to-cash cycle across North American operations
Monitor performance and optimize resources: Establish and track key performance indicators (KPIs), deliver insights to senior leadership, and ensure effective resource planning to meet current and future demand across the region
Qualification
Required
Bachelor Degree with 14+ years of experience or 12+ years with a Master's Degree
4+ years' experience directly leading a team and demonstrated past success in building high performing teams with a focus on people development
Experience with Order Management Software Systems, including AI, automation and OCR
Experience with process improvement and DBS, or lean six sigma
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
Company
Beckman Coulter Diagnostics
A global leader in advanced diagnostics, Beckman Coulter has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 80 years.
10001+ employees
H1B Sponsorship
Beckman Coulter Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (27)
2023 (27)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
unknown2011-02-07Acquired
Leadership Team
Ruth Lyons
VP North America Marketing
Recent News
2025-12-18
2025-12-17
Company data provided by crunchbase