TrueAccord · 18 hours ago
Account Collections Specialist
Everett, WA
Full-time
Onsite
New Grad, Entry Level
$21/hr - $24/hrTrueML, through its subsidiary Sentry Credit, specializes in compassionate account receivables and aims to change the perception of collections. The Account Collections Specialist will engage with consumers, manage calls, document activities, resolve disputes, and contribute to a supportive team environment.
AnalyticsCRMDebt CollectionsFinanceFinancial ServicesFinTechInformation TechnologyMachine Learning
Responsibilities
Manage high-volume inbound and outbound calls, utilizing negotiation tactics to establish fair payment plans
Document all communications and account activities across multiple digital channels
Investigate billing discrepancies and resolve disputes
Contribute to a dynamic call center culture by joining a team that's constantly finding new ways to help consumers achieve financial stability
Toggle between various software platforms and screens to provide real-time updates and efficient service
Qualification
Required
High school diploma or GED
High sense of ownership
Resilience
Dependability
Excellent verbal and written communication skills
Ability to remain calm under pressure
Ability to handle rejection with grace
Professional demeanor in challenging situations
Goal-oriented self-starter
Competitive mindset
Drive to succeed
Comfortable navigating multiple systems and screens simultaneously
Ability to manage time and tasks efficiently
Strong work ethic
Ability to pivot easily as priorities change
Preferred
Experience in 3rd-party collections
Strong backgrounds in Customer Service
Strong backgrounds in Sales
Benefits
Medical, Dental, and Vision insurance
401(k) plan
Paid vacation and personal time off (PTO)
Monthly contests, performance-based incentives, and team-building events
Company
TrueAccord
TrueAccord uses behavioral analytics, machine learning and an omni-channel digital approach to collections.
Founded in 2013
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$153.05MKey Investors
Arbor Ventures
2022-06-06Series Unknown· $49.05M
2020-04-14Series Unknown· $36.4M
2019-03-31Debt Financing· $12.62M
Leadership Team
Mark Ravanesi
Chief Executive Officer
Noah Barr
Chief Financial Officer
Recent News
Seattle TechFlash
2025-05-09
American Banker
2024-06-05
Company data provided by crunchbase