Empower AI · 3 months ago
SME Task Lead – Unified Communications
US-VA-Reston
Full-time
Onsite
Mid, Senior Level
4+ years expEmpower AI is a company focused on providing AI solutions for government agencies. They are seeking an SME Task Lead for Unified Communications to plan, develop, and implement the organization’s telecommunications infrastructure, manage associated software, and ensure the optimization of communication systems.
Information ServicesInformation TechnologySoftware
Responsibilities
Responsible for planning, developing, and implementing the organization’s telecommunications infrastructure
Installs, configures, maintains, supports, and optimizes all telephone systems and services, voicemail and PBX communication systems, and video conferencing environments
Analyzes and resolves telecommunications circuit issues in a timely and accurate fashion, and supports user needs where required
Manages and administers entire telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems
Develops long-range telecommunications development plans in accordance with stated business strategy
Designs and oversees telecommunications projects with a goal to improving or expanding the current infrastructure
Develops, implements, and maintains policies, procedures, and training plans for telecommunication systems administration and appropriate use
Develops telecommunications procurement plans by reviewing previous history, market conditions, and specifications or technical data packages
Proposes telecommunications contract recommendations based on current usage, future needs, and customer requirements
Formulates and develops communications requirement and design standards
Performs complex studies to determine networking capacities and reliability, and make recommendations to augment and/or enhance existing communications networks
Provides technical problem diagnoses and resolution support for all associated subsystems, including line monitoring, modem loop-back tests, LAN/WAN performance monitoring and terminal failure determination
Provides hardware and software installation and configuration support
Procures and manages a variety of telecommunications supplies and services
Receives, organizes, and maintains telecommunications contract documentation
Manages telecommunications contract procurements and renewals
Works with end-users to establish service level agreements (SLAs) based on user requirements
Assesses need for any system reconfigurations, makes recommendations, and executes them as required
Conducts research on emerging products, services, protocols, and standards in support of telecommunications equipment procurement and development efforts
Interacts and negotiates with vendors, outsourcers, and contractors to secure communications products and services in a timely and professional manner
Administers all contracts for telecommunications equipment and services
Administers add, move, and change requests from end-users as well as new line installations as required
Monitors and identifies capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems
Generates telecommunications usage and inventory reports as required
Conducts testing and development of disaster recovery plans to detect faults, minimize malfunctions, and backup systems
Qualification
Required
Bachelor's Degree or equivalent related experience
4 - 9 years experience
This position is expected to have the equivalent skills of Cisco CCNP Collaboration or higher certification
Cisco CCNP Routing and Switching certification or equivalent
Preferred
Experience in VoIP
At least 5 years working experience in a Unified Communications environment
Cisco unified communications (UCS) configurations and operations
UC applications – to include WebEx, Avaya Communicator, Skype, and associated unified communications protocols
Company
Empower AI
Empower AI helps federal agency leaders elevate their workforce productivity.
501-1000 employees
H1B Sponsorship
Empower AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2017-08-15Acquired
Leadership Team
Jeff Bohling
Chief Executive Officer
Paul Harrington
Executive Vice President, Chief Growth Officer
Recent News
Morningstar.com
2025-07-24
Company data provided by crunchbase