Mass Markets ยท 3 months ago
Inbound Customer Care Agent
US-TX-Killeen
Full-time
Onsite
New Grad, Entry Level
0+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in Customer Experience and Business Process Outsourcing. They are hiring an Inbound Customer Care Agent to support inbound service projects, identify customer needs, resolve issues, and recommend products to enhance the customer experience.
ConsultingInformation Technology
Responsibilities
Handle inbound and outbound calls in a courteous, timely, and professional manner
Resolve customer concerns with a focus on first-call resolution
Research internal systems to locate missing information and collaborate with other departments as needed
Accurately document customer interactions and claims
Use training and knowledge base tools to answer questions while following scripts, policies, and procedures
Maintain confidentiality and handle sensitive information with care
Escalate complex issues to the appropriate team or supervisor
Stay current with program updates by attending training sessions and reviewing new materials
Meet all attendance and scheduling requirements
Qualification
Required
Must be 18 years of age or older
High school diploma or equivalent
Excellent written and verbal communication skills
Ability to type at least 20 words per minute
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Windows operating systems
Dependable and punctual with a strong work ethic
Strong problem-solving and follow-up skills
Conflict resolution and negotiation abilities
Customer-focused: empathetic, patient, and responsive
Able to multitask, stay organized, and self-manage
Comfortable in a fast-paced, dynamic environment
Excellent interpersonal skills and a collaborative mindset
Preferred
1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative roles
Experience in a contact center or government-related work
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase