HMSA ยท 3 hours ago
Account Servicing Advocate I
Keaau, HI
Full-time
Onsite
Entry Level
$42K/yr - $60K/yr
1+ years expHMSA is focused on providing the best customer experience and quality care. They are seeking an Account Servicing Advocate I to resolve enrollment, eligibility, and billing issues for members and employer groups while ensuring compliance with guidelines and performance standards.
AssociationHealth CareInsuranceMedical
Responsibilities
Resolve enrollment, eligibility and billing issues and inquiries timely and accurately from members, employer groups and third party administrators by phone, email and written correspondence by:
Researching and collaborating with other units or departments to find a solution
Accurately updating member records
Contacting external partners who provide services for/to HMSA's members
Providing member or group education on enrollment, billing (bill resentment) and bill payment
Support unit in performing enrollment and billing reconciliations activities for purpose of identifying discrepancies and initiating accurate and timely correction/resolution of internal as well as external processing systems
Support unit in daily enrollment functions to include processing of enrollments, disenrollment's and maintenance for members
Perform quality assurance audits of customer inquiries and member updates within constrained timeframes
Based on patterns or risk assessment, recommend improvement opportunities to provide processing efficiency and increase customer satisfaction
These can include but are not limited to identifying processing or servicing issues that can be addressed by a system or a workflow solution
Training and Development
Performs all other miscellaneous responsibilities and duties as assigned or directed
Qualification
Required
Associate's degree and one year of related work experience or equivalent combination of education and experience
Effective verbal and written communication skills
Requires attention to detail and the ability to work on multiple projects simultaneously
Working knowledge of general office practices and procedures
Basic knowledge of Microsoft Office applications. Including but not limited to Word, Excel, and Outlook
Company
HMSA
HMSA is an insurance company that provides affordable health plans, employee benefits services and worksite wellness programs.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rick Hopfer
Chief Information Officer
Recent News
Honolulu Star-Advertiser
2025-06-12
2025-05-06
Pacific Business News
2025-01-16
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