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Fitnescity Health · 2 months ago

Growth - Customer Engagement Manager (Full time)

United States

Full-time

Remote

Mid Level

Fitnescity Health is committed to providing a world-class customer experience, and they are seeking a Customer Engagement Manager to enhance customer happiness and engagement. The role involves understanding customer needs, leading cohort analysis, and implementing initiatives to improve customer satisfaction.

Data VisualizationFitnessHealth CareLifestylePersonal HealthQuantified SelfWellness

Responsibilities

Deeply understand our customer base, what brings them to our platform and what drives retention among cohorts

Lead and refine customer cohort analysis

Work closely with Operations to understand current customer pain points and implement initiatives to increase customer happiness

Lead customer engagement end to end (newsletter, journal and other content)

Run campaigns and other growth initiatives end-to-end (activation, retention, loyalty): Identify opportunities, prioritize projects, design experiments, develop campaign strategy, oversee execution and analyze results

Work with the team to unlock innovative, company-specific strategies for growth

Qualification

Customer engagement experienceMarketing experienceGrowth experienceAnalytical skillsFitness industry knowledgeWriting skillsManagement degreeWork independentlyAdaptability