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The Boundary · 3 months ago

Client Service Director - US

New York, NY

Full-time

Onsite

Director/Executive

$100K/yr - $120K/yr

The Boundary is a company focused on managing key client relationships across the US region. They are seeking a Client Service Director who will ensure exceptional service, drive strategic account growth, and mentor the Client Services team while collaborating with internal teams for seamless project execution.

ArchitectureCADProduct Design

Responsibilities

Manage key client relationships, ensuring exceptional service and strategic account growth

Provide support and mentor Client Services Managers

Act as a senior advisor to the CCO and Heads of Client Services on key accounts and client strategies

Contribute to the development and refinement of team processes, tools, and best practices

Serve as the primary point of contact for Tier 1 clients, managing client satisfaction and business outcomes

Work with the CCO to identify and implement improvements in client care operations

Partner with internal teams to ensure the successful delivery of client projects

Qualification

Relationship managementClient service strategyMicrosoft OfficeGoogle WorkspaceMultitaskingCustomer support experienceReal estate knowledgeArchitecture knowledgeLuxury marketing knowledgeCommunication skillsTime managementTeam player