First Advantage · 3 months ago
Customer Success Director (Gig Economy Vertical)
United States
Full-time
Remote
Director/Executive
$90K/yr - $110K/yr
7+ years expFirst Advantage is a leading provider of mission-critical background screening solutions. As a Customer Success Director, you will be responsible for ensuring client satisfaction, retention, and growth within the Gig Economy sector by developing strong relationships and driving the adoption of First Advantage solutions.
Human ResourcesRecruitingSkill Assessment
Responsibilities
Become an expert in the gig economy industry and utilize your subject matter expertise to focus on technology-driven solutions and risk mitigation for customers
Identify and develop multi-level relationships with key decision makers to ensure retention and relationship stability
Champion Trust & Safety by presenting secure, compliant, and scalable solutions for customers in the fast-moving gig economy
Navigate complex issues, both technical and non-technical including API troubleshooting, data security, and compliance concerns
Conduct regular business reviews using value-add propositions to mitigate client risk and enhance background screening programs and platform onboarding workflows
Map client business requirements to First Advantage’s technology capabilities, identifying gaps, omissions, and process optimizations
Champion successful customer outcomes and innovate ways to improve our service delivery and deliver to trust & safety standards
Develop strategic account plans to grow customer revenue and achieve world-class customer satisfaction, with a focus on scalable technology adoption
Qualification
Required
7+ years of Customer Success (or Account Management) experience supporting enterprise level customers
Demonstrated success in managing customer relationships highly dependent on technical integrations (APIs) and complex compliance environments
Ability to effectively communicate with senior level decision makers and successfully handle objections
Familiarity with APIs and partnership platform (ATS, HRIS) integrations
Strong program management, presentation, and negotiation skills
Excellent communication skills to deliver clear messages and create positive, impactful experiences for clients
Travel expected on a quarterly basis
Preferred
Prior experience in Gig economy or Trust & Safety roles preferred
4-year degree strongly preferred
Benefits
Ability to work remotely with occasional business travel
Medical, Vision, Dental, and supplementary benefit plans
401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays
Access to new tech and growth opportunities, and leaders who want to see you succeed!
Company
First Advantage
First Advantage is a provider of technology solutions for screening, verifications, safety and compliance related to human capital.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-06-22IPO
2019-11-25Acquired
Leadership Team
David Gamsey
Retired Chief Financial Officer
Recent News
2025-11-25
2025-11-08
Company data provided by crunchbase