The Boundary · 3 months ago
Client Service Coordinator
New York, NY
Full-time
Onsite
Entry Level
$50K/yr - $65K/yr
1+ years expThe Boundary is a company focused on delivering outstanding client experiences, and they are seeking a Client Service Coordinator to support their Client Services team. This entry-level role involves managing documentation, scheduling, and internal follow-ups to ensure operational consistency across client accounts.
ArchitectureCADProduct Design
Responsibilities
Provides day-to-day support across Tier 1-3 accounts by coordinating communications, documentation, and scheduling
Supports Managers and Senior Managers with timely and accurate tracking of project actions and client requests
Ensures that project documents, call notes, and meeting agendas are well prepared and client-ready
Supports client-facing team members by compiling historic scope and delivery data to inform renewal or upsell discussions
Maintains reference documents and logs to help team track engagement history and opportunity timelines
Assists in follow-ups to nurture ongoing client conversations post-delivery
Tracks delivery milestones in CRM tools and project boards (e.g., HubSpot, Monday.com), ensuring all updates are current
Logs client feedback rounds and supports content upload or review logistics
Helps prepare client-facing decks, recaps, or handover notes for internal use
Works closely with PMs to ensure project schedules, meetings, and updates are clearly communicated
Coordinates with BD on contact records and helps align notes between teams
Flags recurring questions or delivery themes for discussion in team reviews
Participates in team meetings and internal knowledge-sharing sessions
Seeks out learning opportunities from senior team members and proactively upskills in tools and workflows
Keeps CRM and shared documentation up to date
Identifies repetitive tasks that could benefit from process improvements or templating
Helps test new tools and SOP updates as they roll out across the department
Maintains contact logs, activity trackers, and supports NPS/feedback survey rollouts
Alerts team leads if a client hasn't received key updates or requires a follow-up
Compiles inputs for team reporting dashboards and post-project summaries
Assists in onboarding new Coordinators by walking them through systems, shared files, and daily task flows
Shares learnings, tips, and process notes to improve future onboarding cycles
Qualification
Required
1-2 years in admin, coordination, or client service support
Experience working in a fast-paced agency or studio environment
Excellent organizational and task management skills
Strong written communication
Basic knowledge of CRM or documentation tools
Ability to take accurate notes and follow up independently
Detail-oriented and proactive mindset
Comfortable juggling multiple internal and client-facing tasks
Strong team collaboration skills
Preferred
Bachelor's degree or relevant experience preferred
Benefits
Bonus Scheme: based on annual company performance
Retirement Plan (401k)
Health Care Plan (Medical, Dental & Vision)
Gym membership
Fantastic office environment in a nice location
Company
The Boundary
The Boundary specializes in computer-generated images for printed media, film, and virtual reality.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-07-18Acquired
Recent News
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