Base Power Company · 3 months ago
Member Retention Specialist
Austin
Full-time
Onsite
Entry, Mid Level
1+ years expBase is modernizing the grid as the first engineering-led, technology-driven power company, deploying a network of distributed batteries to strengthen critical infrastructure. The Member Retention Specialist will play a vital role in enhancing customer loyalty, preventing churn, managing contract renewals, and guiding new members through their journey with Base.
BatteryElectrical DistributionEnergyEnergy ManagementEnergy StorageIndustrialPower Grid
Responsibilities
Build strong relationships with members, proactively addressing concerns to keep satisfaction and loyalty high
Intervene when members consider leaving, understand their needs, and craft solutions that rebuild confidence
Manage upcoming contract renewals, ensuring members seamlessly continue with Base and see the ongoing value
Engage members who have signaled intent to cancel or switch away, working to reestablish trust and retain their business
Guide new members through their early stages, from signing up to enrolling in services, ensuring they feel supported and confident from day one
Act as a problem-solver for complex or urgent issues, working across teams to deliver quick, thoughtful resolutions
Gather and share feedback to help shape better experiences, services, and policies across the company that strengthen long-term loyalty
Qualification
Required
1-5 years of experience in customer success, retention, account management, or sales
Empathetic communicator who loves connecting with people and making them feel heard
Proven ability to manage escalations, turn challenging situations into positive outcomes, and be persuasive without being pushy
Motivation to work through a queue of high risk customers needing your attention
Strong writing skills with excellent grammar, tone, and clarity
Natural inclination to stay calm under pressure and step up to proactively de-escalate frustrating situations
Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes
Tech savvy, with a knack for quickly mastering new tools and systems
Team player motivated by the mission who always puts the company's best interests first
Company
Base Power Company
Base is building the future of American power. The grid is the largest, most complex machine in the world.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$1.27BKey Investors
AdditionThrive Capital
2025-10-08Series C· $1B
2025-04-09Series B· $200M
2024-05-07Series A· $68M
Leadership Team
Zachary Dell
Co-Founder and CEO
Zina Bash
Chief Legal Officer
Recent News
globalventuring.com
2025-12-31
2025-12-28
Company data provided by crunchbase